Customer Service Specialist with Italian

2 dni temu


Warszawa, Polska Unique People Sp. z o.o. Pełny etat

Your tasks:

  • Handling incoming calls and email correspondence in Italian;
  • Providing information for passengers regarding flights schedules;
  • Handling outbound calls related to schedule changes or other airline issues;
  • Supporting passengers at every stage of their journey;
  • Supporting passengers with their special needs;
  • Handling the airline's customer complaints process.

Requirements:

  • Knowledge of the Italian language at B2 level or higher;
  • Knowledge of the Polish language at the communication level (necessary to take part in the implementation);
  • Communication skills;
  • Ability to work under the pressure and look for solutions;
  • Availability for a minimum of 100h during project working hours (the project works Mon - Fri 9am - 6pm);
  • Accuracy in performing assigned tasks.

We offer:

  • Guaranteed hourly rate + commission system;
  • Two paychecks per month;
  • We participates in costs of additional benefits: Multisport card, additional Medical Insurance, Life Insurance;
  • An implementation package to prepare you for your tasks;
  • Developmental work in an international team;
  • Support from a team of trainers and experienced team managers;
  • Opportunity to work remotely after the onboarding time;
  • Opportunity for promotion and development within the structures of CCIG Group;
  • Full access to a library, relaxation room and discount card.



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