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Customer Service Analyst

1 miesiąc temu

Wrocław, Polska ManpowerGroup Sp. z o.o. Pełny etat

Manpower (Agencja zatrudnienia nr 412) to globalna firma o ponad 70-letnim doświadczeniu, działająca w 82 krajach. Na polskim rynku jesteśmy od 2001 roku i obecnie posiadamy prawie 35 oddziałów w całym kraju. Naszym celem jest otwieranie przed kandydatami nowych możliwości, pomoc w znalezieniu pracy odpowiadającej ich kwalifikacjom i doświadczeniu. Skontaktuj się z nami - to nic nie kosztuje, możesz za to zyskać profesjonalne doradztwo i wymarzoną pracę


Zadania:

  • Obsługa klienta -  zarządzanie transakcjami klientów, w tym zamówieniami, statusem zamówień, zapytaniami, reklamacjami i dostawami
  • Odpowiadanie na zapytania klientów za pośrednictwem określonych kanałów komunikacji
  • Zarządzanie relacjami z klientami oraz procesem reklamacyjnym przy użyciu Salesforce
  • Współpraca z zespołami wewnętrznymi, m.in. sprzedaży, łańcucha dostaw i obsługi reklamacji, w celu zapewnienia najwyższej jakości obsługi klienta
  • Przegląd zamówień pod kątem zgodności z warunkami firmy oraz analiza procesów obsługi w celu poprawy wydajności i skrócenia czasu realizacji zamówień
  • Przygotowywanie raportów, analiz i wskaźników jakościowych dla zespołów biznesowych
  • Identyfikacja możliwości poprawy jakości danych oraz wdrażanie działań optymalizacyjnych
  • Wsparcie w szkoleniach oraz wdrażaniu nowych rozwiązań przed i/lub po ich uruchomieniu
  • Eskalacja problemów, jeśli zajdzie taka potrzeba

Wymagania:

  • 1-2 lata doświadczenia na stanowisku związanym z obsługą klienta biznesowego
  • Znajomość języka angielskiego na poziomie min. B2
  • Mile widziana znajomość jednego z wymienionych języków na poziomie B2: włoski, holenderski, francuski, niemiecki lub hiszpański
  • Mile widziana znajomość programów SAP i/lub Salesforce
  • Wykształcenie wyższe
Oferta:
  • Zatrudnienie na podstawie umowy o pracę tymczasową na 12-18 miesięcy
  • Zatrudnienie w międzynarodowej firmie o ugruntowanej pozycji na rynku
  • Możliwość pracy hybrydowej (kilka dni pracy z biura w miesiącu)
  • Praca na pełen etat pon-pt w godzinach 8:00-16:00
  • Atrakcyjne wynagrodzenie zależne od doświadczenia i umiejętności
  • Pakiet benefitów (karta MultiSport, prywatna opieka medyczna, ubezpieczenie na życie)

Oferta dotyczy pracy tymczasowej.