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Customer Support Officer

3 miesięcy temu


Warszawa, Polska DZ INVESTMENTS PL Sp. z o.o. Pełny etat

We’re currently looking for a Customer Support Specialist to help deliver the best customer services for our clients.Sound like the role for you? Keep reading.Responsibilities:Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and callsAssist clients with the KYC procedureProvide a tour around the trading platformBuild client trust and satisfaction through professional support and trainingBe keenly aware of the competitive landscape and understand financial marketsCollect clients’ feedback and analyse how clients’ experience can be improvedKeep open communication between the departments to resolve any issues.Qualifications:Fluent English + RussianShift schedule (day + night shifts)Advanced interpersonal and communication skillsAbility to listen to clients’ and your team’s needs and find solutionsExcellent communication skills, both verbal and written.We offer:Great friendly and professional working environmentAttractive benefit packageAn opportunity to grow and learnMedical insurancePaid state holidaysAdditional sick-days and paid sick leave.