Customer Support Ambassador
2 tygodni temu
Unlock Your Potential in Customer Support
We are seeking a highly skilled Customer Support Consultant to join our team at SupportYourApp. As a premium outsourced customer support provider, we deliver exceptional experiences to clients worldwide.
In this role, you will
- Provide top-notch customer support via various communication channels
- Develop long-lasting relationships with customers through empathetic and effective communication
- Meet set Key Performance Indicators (KPIs) to ensure exceptional service delivery
- Stay up-to-date with the latest technology and innovations in the industry
- Handle sensitive customer information with confidentiality and care
- Apply the latest customer happiness practices to ensure customer satisfaction
- Maintain in-depth knowledge of our clients' products and services
- Communicate effectively with developers and other departments within our IT partners
To succeed in this role, you will require
- Excellent English and Ukrainian language skills, with a minimum of C1 level in both spoken and written communication
- Proven experience in customer service
- Strong analytical and research skills to resolve customer issues efficiently
- A positive and responsible attitude
- A personal laptop or computer with a minimum of 8 GB of RAM and a stable internet connection with a minimum speed of 50 Mbps download and 40 Mbps upload
Bonus points for
- Previous experience in technical support
- Proficiency in CRM systems
Enjoy the benefits and perks of working with us:
- Flexible schedule to suit your needs
- The opportunity to work fully remotely from anywhere in the world
- An inclusive, international work environment that values diversity and collaboration
- Compensation in USD
- Generous bonuses for referrals
- Paid intensive training and probation
- Excellent work-life balance
- A responsive management team dedicated to your growth and long-term cooperation
- A supportive environment that fosters self-development and growth
About us:
SupportYourApp is a leading Support-as-a-Service company that provides secure technical, customer support, and CX services to technology companies globally. We work with clients from over 30 countries and offer support in more than 60 languages. Since our inception in 2010, we have grown to become a global industry leader in premium outsourced customer support, with eight hubs around the world.
We treat our team members with care, respect, and a personalized approach, creating a positive experience that sets us apart. We welcome people from diverse backgrounds and experiences to join our team. Apply now with your CV in English, highlighting your outstanding skills and qualifications.
Visit our website: www.supportyourapp.com
We are an equal opportunities employer and welcome applications from all qualified candidates, regardless of their background, experience, or qualifications.
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