Client Onboarding Implementation Manager for Citi Commercial Bank

2 tygodni temu

Warszawa, Mazovia, Polska Citigroup Inc. Pełny etat

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Citi's Client Onboarding Team.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview:

The EMEA Trade and Treasure Services (TTS) Onboarding Team is responsible for account opening, account maintenance, product implementation, and onboarding of all Cash Management products across the Citi Treasury and Trade product suite. We are a team that is obsessed about providing a positive onboarding experience for our clients.

As Onboarding Manager you will be responsible for engaging with both clients and internal stakeholders as part of the Onboarding team on Account Opening and Product Implementation processes. You will be responsible for delivering on your own portfolio of client onboarding projects, working directly with specific Commercial Banking clients and their treasury organizations.

What you'll do:

  • Lead and execute client onboarding cash implementation deals/projects
  • Ensure customer queries are answered in the most efficient way possible, acting as the clients "Single Point of Contact" and engage with Global partners where necessary to meet our client's requirements
  • Attend regular conference calls with customers to provide updates on the deal status
  • Accurately report deals/project status, escalating effectively for "on hold" and slow-moving deals
  • Continuously reduce onboarding and implementation cycle time, minimize deal slippage and associated revenue conversion lead time
  • Work with Relationship Management, Sales, Product Management, Client Services and Operations to ensure client satisfaction - navigate bank on behalf of client, leveraging Citi's global resources and escalation channels as required to ensure smooth delivery
  • Effective maintenance and communication of management information systems and project metrics. Provide ongoing senior management updates on key projects as required.

What we'll need from you:

  • 3-5+ years of relevant Corporate Customer Service, KYC, Financial Client Onboarding and/or Project Management experience is a must
  • Knowledge of Cash Management Product, Treasure Management and/or Financial Institutions is highly desirable
  • English (mandatory) and preferably knowledge of one of the following: Polish, Czech, Slovak, Hungarian, Romanian
  • Experience in a process driven, documentation or legal environment preferable
  • Proven ability to establish and maintain business partnerships and client relationships
  • Strong investigative and analytical skills
  • Ability to work independently within a team environment and strong solutioning mindset

What we can offer you:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

  • Private Medical Care Program
  • Life Insurance Program
  • Pension Plan contribution (PPE Program)
  • Employee Assistance Program
  • Paid Parental Leave Program (maternity and paternity leave)
  • Sport Card
  • Holidays Allowance
  • Sport and team recreation activities
  • Special offers and discounts for employees
  • Access to an array of learning and development resources
  • A discretional annual performance related bonus
  • A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-MR1

Job Family Group:

Customer Service

Job Family:

Institutional Client Onboarding

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting


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