Client Onboarding Implementation Manager for Citi Commercial Bank

2 tygodni temu

Warszawa, Mazovia, Polska 11101 Citibank Europe plc Poland Pełny etat

Are you seeking a career opportunity at the core of a global financial institution? If so, bring your expertise to Citi's Client Onboarding Team.

Team/Role Overview:

The EMEA Trade and Treasure Services (TTS) Onboarding Team handles account opening, maintenance, and product implementation for Cash Management products across the Citi Treasury and Trade suite. Our focus is on delivering a seamless onboarding experience for our clients.

As an Onboarding Manager, you will engage with clients and internal stakeholders to manage Account Opening and Product Implementation processes, handling a portfolio of client onboarding projects and collaborating closely with specific Commercial Banking clients.

What you'll do:

  • Lead and execute client onboarding cash implementation deals/projects
  • Ensure efficient resolution of customer queries, serving as the clients' "Single Point of Contact"
  • Provide regular updates to customers on deal status through conference calls
  • Accurately report deals/project status and escalate issues effectively
  • Reduce onboarding and implementation cycle time, minimizing deal delays and revenue conversion lead time
  • Collaborate with various teams to ensure client satisfaction and smooth delivery
  • Maintain management information systems and project metrics, providing senior management updates as needed

What we'll need from you:

  • 3-5+ years of relevant Corporate Customer Service, KYC, Financial Client Onboarding, or Project Management experience
  • Knowledge of Cash Management Product, Treasure Management, or Financial Institutions
  • Proficiency in English and preferably one of the following languages: Polish, Czech, Slovak, Hungarian, Romanian
  • Experience in a process-driven, documentation, or legal environment
  • Ability to establish and maintain business partnerships and client relationships
  • Strong investigative and analytical skills
  • Capability to work independently within a team setting with a solution-oriented mindset

What we can offer you:

Joining Citi Solutions Center Poland means being part of a business casual workplace with a hybrid working model, competitive base salary, and a range of benefits including but not limited to:

  • Private Medical Care Program
  • Life Insurance Program
  • Pension Plan contribution
  • Employee Assistance Program
  • Paid Parental Leave Program
  • Sport Card
  • Holidays Allowance
  • Learning and development resources
  • Annual performance related bonus
  • A chance to contribute through various affinity networks and charity initiatives

Citi is committed to fostering an inclusive workplace where every individual can thrive. Embrace the opportunity to explore your potential with us.

Sounds like Citi aligns with your ambitions? Take the step to unleash your capabilities.

Job Family Group: Customer Service

Job Family: Institutional Client Onboarding

Time Type: Full time

Citi is dedicated to diversity and equal opportunities. Candidates will be assessed without regard to race, color, religion, gender, sexual orientation, identity, origin, disability, or veteran status.

Join Citigroup Inc. and its subsidiaries in exploring a world of career opportunities.

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