Customer Service Coordinator
2 tygodni temu
Do you want to be part of a dynamic, rapidly expanding international company with a welcoming and inclusive atmosphere?
Are you excited about contributing to the growth of a prominent global organization dedicated to collaborating with customers to enhance the world?
Are you seeking a chance to be involved in cutting-edge, intricate analytical software systems?
If you are always pondering 'what if...', then keep reading.
Responsibilities
- Handle incoming customer calls professionally, ensuring accurate message recording
- Coordinate customer requirements with available resources, including engineers and technical support
- Process Cases, Work Orders, and Time Sheet information promptly
- Facilitate orders and ensure effective communication within the organization
- Manage spare parts for customers, engineers, and stock
- Monitor engineer activities using Dispatch Console
- Organize Customer Support and Sales Meetings
- Schedule Preventative Maintenance visits for engineers
- Provide quotations following customer requests
- Administer contracts and support agreements
- Maintain the install base through CRM tools
- Update warranty and contract details
- Uphold elements of the ISO9001 Quality System
- Create and manage installed products and Customer Accounts
- Utilize SAP for purchasing requisitions
- Cover tasks for absent staff to ensure business continuity
- Maintain accurate financial data
- Support return and repair processes
- Handle invoicing queries and monitor stock levels
- Manage daily business tasks
What do you need to succeed in this role?
Skills:
- Sales and customer service experience
- Excellent communication skills
- Complaint resolution experience
- Strong organizational and administrative abilities
- Proficiency in IT skills (SAP, Salesforce, Office365)
- Attention to detail and accuracy
Competencies:
- Cooperation and Teamwork
- Adaptability
- Problem-solving
- Self-organization
Why you should consider Malvern Panalytical:
- Opportunity for rapid learning in a stimulating, challenging, and collaborative environment
- Diverse and engaging work, along with career development
- Join a vibrant, multicultural team of talented individuals
Please refrain from clicking on apply.
About Malvern Panalytical
Harnessing the capabilities of our analytical instruments and services to unveil the unseen and accomplish the seemingly impossible.
By analyzing materials, our precise analytical systems and top-quality services empower customers to contribute to a better world. We assist in enhancing everything from energy sources and construction materials to life-saving medications and delicious foods. We collaborate with major companies, universities, and research institutions worldwide.
Committed to achieving Net Zero emissions by 2030 internally and throughout our value chain by 2040. Sustainability is ingrained in our operations, encouraging employees and customers to play a part in fostering a healthier, cleaner, and more efficient world.
With a workforce of over 2300, we cater to a global audience, operating as part of the Spectris Group, a leader in precision measurement.
We are Malvern Panalytical. Our focus is on the details that matter.
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