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Customer Service Advisor

3 miesięcy temu


Poznań, Greater Poland pracuj Pełny etat
Join our dynamic International Customer Service Team and play a crucial role in providing exceptional services to customers worldwide.

As a key member, you will be responsible for efficiently handling orders and inquiries through inbound calls, outbound calls, and emails, with the goal of understanding and meeting the needs of our international customer base., , , As an International Customer Service Specialist, you will be the primary point of contact for german-speaking customers worldwide, ensuring their orders are processed efficiently and their inquiries are addressed promptly.

Your role involves a mix of customer interaction, order processing, collaboration with internal and external stakeholders, and continuous learning to stay updated on product knowledge and customer service best practices.

In this dynamic environment, your positive and proactive approach will contribute to our commitment to delivering exceptional customer experiences., , NEXT plc is a prominent United Kingdom-based retailer that provides a wide range of products, including clothing, footwear, accessories, beauty, and home goods.

The company is divided into several segments, namely NEXT Online, NEXT Home, NEXT Retail, NEXT Finance, NEXT International Retail, and NEXT Sourcing.

Additionally, a portion of the NEXT Customer Services contact center is located in Poznan, Poland. NEXT holds a leading position as the most successful fashion retailer in the U.K.