Customer Service with Spanish

2 tygodni temu

Poland Michael Page Poland Pełny etat

We are searching for an experienced Customer Service Specialist with fluent English, Spanish and Portuguese to liaise with more premium clients from the company's sector and order management aspects.

Informacje o kliencie

Global healthcare and production company with its Business Center in Wrocław.

Opis stanowiska

  • Actively managing customer relationships as the main point of contact for all inquiries and issues, maintaining connections with Premium Accounts
  • Proactively addressing customer transactions such as order management, order status inquiries, backorders, and delivery confirmations, promptly notifying customers of any issues and updating portals as needed.
  • Ensuring purchase orders align with company's terms and conditions, and coordinating with the business using Salesforce tools for customer relationship management
  • Preparing and reviewing reports, internal and external dashboards, and contributing to client meetings to analyse service processes and drive improvements in cycle time and On-Time-In-Full (OTIF) performance
  • Collaborating with internal logistics, Customer Issue Resolution, collection teams, and business stakeholders to uphold service quality and resolve claims effectively
  • Participating in customer meetings to identify opportunities for enhancing customer satisfaction, communication, and operational efficiency

Profil kandydata

  • Fluent Spanish, Portuguese and English (at least B2) - written and spoken
  • Work Permit in Poland
  • Experience in Customer Service, Order Management or similar
  • Strong SAP skills (knowledge of Salesforce will be a plus)
  • Customer centric attitude

Oferujemy

  • Annual bonus
  • Luxmed
  • Multisport
  • Life insurance
  • Language courses and training (after a trial period)
  • MyBenefit platform
  • Possible fully remote option (with modern office in Wrocław)

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