Aktualne oferty pracy związane z Azure customer support german language - Kraków, Lesser Poland - LTIMindtree


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Azure customer support german language

4 miesięcy temu


Kraków, Lesser Poland LTIMindtree Pełny etat

Azure Support EngineerAs a Support Engineer on billing team, you will be a business-critical support to Azure Enterprise customers around the world through various support offerings via telephone and/or emails.

RESPONSIBILITIESYou will be responsible for working on Subscription/billing platform daily operational activities, that is handling cases that are assigned via duty managers or the ticketing system.

Support end users on migrations and building their infrastructure on Azure Cloud.
Establish a reputation within the Azure community through contributions to blogs. Maintain skills through completion of ongoing readiness and Platform training as required.

Technical SkillsTechnical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).Technical aptitude sufficient to develop an understanding of the Azure Platform and architectureOnline Account/Login troubleshooting skills.

Exploratory learning skills.
ExperienceExperience in support including a customer facing or customer support roles.

Fluent spoken & written skills forEnglish + German languagesTime of operation:
This team will be in 24 X7 shift model. Therefore, should be flexible to cover during holidays and weekends to accommodate Client roster.