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Live Operations Specialist

2 miesięcy temu

Wrocław, Województwo dolnośląskie, Polska Takeaway Pełny etat

Ready for a Challenge

Then Just Eat might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

All about the role

A courier with a flat tire? A damaged order? Large event in the city with roadblocks? Crazy weather conditions? Nothing is too challenging for our Live Operations teams. Our Live Operations agents support our couriers remotely, making sure they get to pick up and deliver their orders as quickly and efficiently as possible, making customers happy.

Communicating closely with our couriers, you're able to quickly and easily solve issues like this, keeping track of their schedules and supporting them when they have a request. In addition to a well-organised and practical approach to problems, you'll be using your communication and decision making skills to help our couriers. And you'll also be responsible for:

  • Work closely and collaboratively with a range of internal stakeholders;
  • Tracking the deliveries on our platform to help optimise delivery times;
  • Following the automatic order distribution system;
  • Communicate via chat or phone with couriers and/or in exceptional situations the customer.

Can you deliver...

Here are the skills and experience we're looking for:

  • Excellent communication skills in English and preferably an additional language matching our Scoober markets;
  • Prior Customer Service or Operations experience is a plus;
  • Strong communication skills and ability to deal with a range of couriers and stakeholders;
  • Motivated and eager to improve your knowledge;
  • Able to react quickly with a strong focus and willingness to solve various cases for our couriers deal with difficult situations;
  • Able to multitask and prioritise;
  • Comfortable working under pressure;
  • Flexible and able to work on shifts.
Here is our offer

When you join us at Just Eat , these great rewards are waiting for you:

  • Variety in your work and a fantastic, informal work atmosphere;
  • A challenging environment that will stimulate you to grow as a professional;
  • Being part of an ambitious, growing team;
  • Competitive salary;
  • Hybrid working model;
  • Strong focus on personal development (workshops / training);
  • Budget for ordering lunches (Takeaway Pay), private health care and a sports card.


At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now