Customer Service Representative

3 miesięcy temu


Poznań, Polska W. R. Grace & Co. Pełny etat

Requisition ID: 23404 

Built on talent, technology, and trust, Grace is a leading global supplier of catalysts and engineered materials. The company’s two industry-leading business segments—Catalysts Technologies and Materials Technologies—provide innovative products, technologies, and services that enhance the products and processes of our customers around the world. Grace employs approximately 4,300 people in over 30 countries.

Job Description

Provide a best class level of customer service. Acts as interface between the customer and other GRACE departments

Responsibilities
  • Complying with all internal and external safety regulations pertaining to environmental protection and occupational & traffic safety according to the GRACE EHS system and ensuring that the staff assigned receive up-to-date training
  • To bring value to our customers and to Grace by producing and supplying a quality product and service in a timely and cost effective manner safely.
  • To review and upgrade practices and processes in line with the Company’s continuous improvement programs or Best Practices
  • Accept customer orders and perform timely and accurate order entry into SAP system following the actual processes, and checking if pricing and conditions are in line with existing contracts
  • Responsible for the Customer Data in SAP as well as Pricing Data in SAP
  • Act as liaison between Customer, Sales, Order Fulfillment and Production and various other company personnel.
  • As directed by Sales, contact existing customers to pursue business opportunities by promoting product offerings and soliciting orders.
  • Confirm oral and written quotations, reviewing all information and promoting a complete package of Grace Products.
  • Distribution of updated product information & material safety data sheets on request
  • Receiving and logging customer complaints/problems and taking ownership of the situation. Liaising as necessary to ensure that the customer receives an appropriate and timely response.
  • Process credit/debit notes for bonus, claims, agents commission etc.
  • Coordinate return of goods from customers or local warehouses
  • Manage customer consignment stocks
  • Compliance with all applicable Grace Policies and procedures (SOx, ISO & Safety)
  • Ensure the credit limit and collection procedures are followed
  • Participate in projects or special assignments as needed
Required Qualifications
  • Customer service experience, preferably in a manufacturing environment
  • Highly professional and service-orientated telephone manner with ability to liaise with customers and employees at all levels
  • Team player
  • Self-motivated
  • Flexible
Preferred Knowledge
  • Knowledge of SAP
  • Fluent in English and French or German
Benefits
  • Annual bonus
  • Remote work policy
  • Premium Medical Insurance (for employee & family members)
  • Life Insurance (for employee & family members)
  • Reimbursement for glasses for computer work
  • Sports Card (goFIT)
  • Language Courses

Grace is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Grace via email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Grace. No fee will be paid in the event the candidate is hired by Grace as a result of the referral or through other means.



  • Poznań, Greater Poland Newell Poland Services Sp. z o.o. Pełny etat

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Newell Poland Services Sp. z o.o. Your responsibilities will include:Providing exceptional customer service through various communication channels, including email, chat, phone, and social media.Creating and maintaining accurate consumer...


  • Poznań, Greater Poland POLSKIE KOLEJE PAŃSTWOWE SPÓŁKA AKCYJNA Pełny etat

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for delivering exceptional customer experiences.Key Responsibilities:Provide timely and effective support to customers via phone, email, and chat.Resolve customer complaints and issues in...


  • Poznań, Greater Poland W. R. Grace & Co. Pełny etat

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at W. R. Grace & Co. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key ResponsibilitiesProvide timely...


  • Poznań, Greater Poland Newell Brands Pełny etat

    About the Role:We are seeking a skilled Customer Service Representative to join our team at Newell Brands. As a Consumer Services Representative, you will be the primary point of contact for consumers who use our products, providing exceptional service and support through various communication channels.Key Responsibilities:Respond to consumer inquiries in a...


  • Poznań, Greater Poland Newell Brands Pełny etat

    About the Role:We are seeking a highly skilled Customer Service Representative to join our team at Newell Brands. As a Consumer Services Representative, you will be the primary point of contact for consumers who use our products, providing exceptional service and support through various communication channels.Key Responsibilities:Respond to consumer...


  • Poznań, Greater Poland Newell Brands Pełny etat

    Job Title: Consumer Services RepresentativeAbout the Role:As a Consumer Services Representative at Newell Brands, you will be the primary point of contact for consumers who use our products. Your role will involve responding to inquiries regarding pre-sales and after-sales service in a professional and solution-oriented manner.Key Responsibilities:* Respond...


  • Poznań, Greater Poland Newell Brands Pełny etat

    Job Title: Consumer Services RepresentativeAbout the Role:As a Consumer Services Representative at Newell Brands, you will be the first point of contact for consumers who use our products. Your role will be to provide exceptional customer service, answering inquiries and resolving issues in a professional and solution-oriented manner.Key Responsibilities:•...


  • Poznań, Greater Poland Newell Brands Pełny etat

    Job Title: Consumer Services RepresentativeAbout the Role:As a Consumer Services Representative at Newell Brands, you will be the primary point of contact for consumers who use our products. You will be responsible for responding to inquiries, resolving issues, and providing exceptional customer service in a professional and solution-oriented manner.Key...


  • Poznań, Greater Poland Newell Brands Pełny etat

    Job Title: Consumer Services RepresentativeAbout the Role:As a Consumer Services Representative at Newell Brands, you will be the face of our company, providing exceptional customer service to consumers who use our products. Your primary responsibility will be to respond to consumer inquiries through various channels, including email, chat, phone, and social...


  • Poznań, Greater Poland Newell Brands Pełny etat

    About the RoleWe are seeking a Customer Service Representative to join our team in Poznan, Poland. As a key member of our consumer services department, you will be responsible for providing exceptional customer service to consumers who use Newell Brands' products.


  • Poznań, Greater Poland Newell Brands Pełny etat

    Job Title:Customer Service Representative - Language SpecialistAbout the Job:We are seeking a skilled Customer Service Representative - Language Specialist to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to consumers who use Newell Brands' products.Key Responsibilities:Respond to...


  • Poznań, Greater Poland Newell Brands Pełny etat

    Job TitleCustomer Service Representative - Home Appliance ExpertAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Newell Brands. As a key member of our customer service department, you will be responsible for providing exceptional support to consumers who use our products.Key ResponsibilitiesRespond to consumer...


  • Poznań, Greater Poland Conectys Pełny etat

    We are looking for a skilled Customer Service Representative to join our team at Conectys.This role is ideal for individuals who possess excellent communication skills, both written and verbal, in Norwegian and English. As a Customer Service Representative, you will be the primary point of contact for customers, providing prompt and efficient solutions to...


  • Poznań, Greater Poland Newell Brands Pełny etat

    Are you a multilingual professional with excellent communication skills and a passion for providing exceptional customer service? We are seeking a Customer Service Representative to join our team at Newell Brands in Poznan, Poland. Job OverviewThis is a full-time employment contract with a competitive salary of approximately 25,000-35,000 PLN per month,...


  • Poznań, Greater Poland Newell Poland Services Sp. z o.o. Pełny etat

    Customer Service Representative (English and French)Your responsibilitiesAs a Customer Service Representative, you will interact with consumers who use Newell Brands' products. You will utilize your language skills to answer inquiries regarding pre-sales and after-sales service.Our diverse portfolio of products includes stationery, small household...

  • Customer Service Liaison

    2 tygodni temu


    Poznań, Greater Poland W. R. Grace & Co. Pełny etat

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at W. R. Grace & Co.Key ResponsibilitiesAs a Customer Service Representative, you will be the primary point of contact for customers, providing timely and accurate responses to their inquiries and concerns.You will be responsible for:Providing exceptional customer service,...


  • Poznań, Greater Poland Newell Poland Services Sp. z o.o. Pełny etat

    Customer Service Representative (English and Italian)Your role As a Customer Service Representative, you will be the first point of contact for consumers who use Newell Brands' products. You will answer inquiries regarding pre-sales and after-sales service, utilizing your foreign language skills to provide solutions-oriented support.Our portfolio of products...


  • Poznań, Polska John Deere Pełny etat

    There are over 8 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before!...

  • Customer Service Liaison

    2 tygodni temu


    Poznań, Greater Poland W. R. Grace & Co. Pełny etat

    Job SummaryW. R. Grace & Co. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and driving business growth through tactical customer engagement.Key Responsibilities:Customer Service:...


  • Poznań, Greater Poland Conectys Pełny etat

    At Conectys, we're seeking a highly skilled Senior Customer Service Representative to join our team. As a key member of our customer support team, you will play a vital role in providing exceptional service and resolving complex issues for our clients.About the RoleThis is an exciting opportunity to work in a dynamic, multicultural environment where you will...