1st Line Support with German

2 miesięcy temu


Kraków, Polska L.M. GROUP POLAND Sp. z o.o. Pełny etat

Czy lubisz nawiązywać kontakty i rozmawiać z ludźmi? Czy chcesz zdobyć doświadczenie zawodowe w dynamicznym środowisku biznesowym? Jeśli tak, to ta oferta jest dla Ciebie

O Firmie: Jesteśmy firmą specjalizującą się w obsłudze klientów biznesowych, dostarczając im innowacyjne rozwiązania i usługi. Nasz zespół składa się z pasjonatów, którzy nie boją się wyzwań i stale dążą do doskonalenia.

1st Line Support with German & English-hybrid

Your responsibilities:

  • Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment
  • Guide customers according to solution trees and knowledge base to solve incidents and service requests
  • Using remote tools to analyze and resolve tickets
  • Provide detailed information on all performed activities to the next appropriate level specialists according to the process
  • To update the call management system accurately and efficiently with call details, actions taken and resolution

Qualifications:

  • Very good command of German and English
  • Strong at communication, teamwork, processes and customer orientation, especially friendly and kind behavior on the phone
  • PC literacy, especially the usage of Microsoft Office package
  • Willingness to work in shifts, based on customer requirements
  • Knowledge of customer service principles and practices

What our Client offers:

  • Trainings from the first day of work
  • Various options of development
  • Being part of a multicultural team
  • Possibility to use foreign languages on a daily basis
  • Teamworking and supportive atmosphere in our teams
  • Contract of employment (umowa o pracę)
  • Wide range of benefits (life insurance, private medical care, sport card, 26 days of holiday regardless seniority, possibility to work remotely)
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