Customer Service Specialist with Italian

4 tygodni temu

Wrocław, Polska Deloitte Pełny etat

Description

& Requirements Who we are looking for Italian speakers-we will provide you with the technical training which will help you succeed in the role. All you need is the language skills and a can do attitude. Join us if you have: Previous Customer Service experience; Good command of MS Office;  Excellent communication skills; Attention to detail and team-working skills; Interest into Technology; Excellent Italian verbal and written communication skills - minimum C1 level; Very good English verbal and written communication skills - minimum B2 level; Ability to work shifts (8-20). Any specific education is not required – each application will be evaluated individually; Your future role Delivering high-quality standard customer service; Remote support for Deloitte’s employees regarding issues; Contact with clients via incoming phone calls, self-service tickets and chats Analysis and solving of the most common enquiries using step-by-step solutions provided to you; Cooperation with other teams to deal with more complex issues; Continual service improvement, looking to help better the service, supporting others in doing and/or putting your own ideas and initiatives forward; Grow and develop yourself – through the creation of individual developmental plans and with the support of peers; Take ownership and manage problems to their successful resolutions. What we offer Stable job in a multinational company based on an employment contract ; Working in a flexible hybrid model - partially from home and the office; Additional 2 paid days off and 2 days for charity activities ; Private medical care program, life, and travel insurance ; Access to various forms of recreational and social activities ( MyBenefit, Multisport, bike rental, sports teams ); Onboarding plan from the first day of work and the Buddy Program - support from a dedicated coworker; Friendly organizational culture (integration events, well-being and diversity & inclusion programs); Wide development opportunities (individual career path, training in soft and technical skills, access to modern training platforms, including Udemy for Business, LinkedIn Learning ).

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