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Service Desk Specialist with English and Italian
4 tygodni temu
Service Desk Agent with English and Italian
Your responsibilities
- Provide IT support to end-users located globally, analyzing and troubleshooting application/OS problems
- Manage tickets in our ticketing system, monitoring timelines and SLAs
- Communicate with end-users via phone, email, and chat
- Work 8-hour shifts in our Wrocław office, with flexibility to take weekend shifts
Our requirements
- Deep technical support experience
- English and Italian language proficiency (B2 level)
- Knowledge of ticketing tools and team player attitude
- Organizational skills and ability to set priorities effectively
- Quick problem-solving skills and previous helpdesk experience
What we offer
- Buddy program and company events
- Flat hierarchies and food allowance
- International environment and job with purpose
- Modern office and sport allowances
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