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Service Desk Specialist with English and German
4 tygodni temu
Service Desk Agent with English and German
About the Role
We are seeking a highly skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.
Responsibilities
- Provide technical support to end users via phone, email, and chat
- Analyse and troubleshoot application/OS problems
- Monitor and manage tickets in our ticketing system
- Work closely with the team to ensure timely resolution of issues
- Develop and maintain knowledge of our products and services
Requirements
- Experience in technical support
- English and German language proficiency (min. B2 level)
- Good knowledge of a ticketing tool
- Team player attitude
- Ability to work in shifts between 7 am - 8 pm from our office in Wrocław
What We Offer
- Buddy program
- Company events
- Flat hierarchies
- Food allowance
- International environment
- Job with purpose
- Modern and centrally located office
- Sport allowances
Apply Now
