Service Desk Specialist with English and German

24 godzin temu


Wrocław, Województwo dolnośląskie, Polska Hemmersbach Pełny etat

Service Desk Agent with English and German

About the Role

We are seeking a highly skilled Service Desk Agent to join our team. As a Service Desk Agent, you will be the first point of contact for our customers, providing technical support and resolving issues in a timely and professional manner.

Responsibilities

  • Provide technical support to end users via phone, email, and chat
  • Analyse and troubleshoot application/OS problems
  • Monitor and manage tickets in our ticketing system
  • Work closely with the team to ensure timely resolution of issues
  • Develop and maintain knowledge of our products and services

Requirements

  • Experience in technical support
  • English and German language proficiency (min. B2 level)
  • Good knowledge of a ticketing tool
  • Team player attitude
  • Ability to work in shifts between 7 am - 8 pm from our office in Wrocław

What We Offer

  • Buddy program
  • Company events
  • Flat hierarchies
  • Food allowance
  • International environment
  • Job with purpose
  • Modern and centrally located office
  • Sport allowances

Apply Now



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