Team Leader in Service Administration

4 miesięcy temu

Warsaw, Polska Mettler Toledo Pełny etat

Our Opening and Your Responsibilities

Due to the growth of our Service Administration team, we are looking for a new Team Leader. 
Person in that role will be responsible for leading the team and cooperation with stakeholders from different countries on all levels of the organization. 
Your tasks: 
  • Lead a service administration team of 10+ direct reports responsible for one of the process areas.
  • Hire, train, motivate and develop team members, including setting goals, measuring and documenting performance.
  • Ensure high quality and timeliness of the tasks delivered by the team.
  • Monitor team performance, productivity and quality, take improvement actions if required
  • Assure right back-up structure, create and keep up-to-date documentation for all processes assigned to the team
  • Ensure that work in the team is evenly distributed (well trained, clear guidelines)
  • High quality reporting on workload and operational problems, proactive approach to problem solving
  • Build and maintain strong relationships with the stakeholders
  • Prepare statistics and reports related to service administration
  • Support and contribute to ongoing improvement of internal procedures and methods of work

What You Need to Succeed

  • At least  1 year of experience in a similar position  (leading a team).
  • Fluency in  English - C1 level  .
  • Knowledge of  SAP  or other  ERP system ,
  • Excellent communication skills.
  • Ability to motivate teams and ensure high performance.
  • Quick perception and attention to detail .
  • High customer orientation and focus on service quality.
  • Experience in an international work environment, preferably in SSC/BPO organization, with back-office processes

Our Offer to You

  • Contract of employment - umowa o pracę (we want you to join us for a long run ;))
  • Possibility to work in an international environment with a multicultural team,
  • Annual bonus,
  • Hybrid work model,
  • Medicover medical care with basic dental package,
  • Possibility to extend medical care to the Damian Medical Center,
  • Possibility to extend medical care to family members,
  • Life insurance with possible extension for your family members,
  • Festive benefits paid in April and December,
  • Medicover sport card,
  • Language courses,
  • Paid employee referral program,
  • Wellbeing activities*
  • Fruity Wednesdays,
  • Cultural events for employees and families,
  • Space for your initiatives, charity & CSR actions,
  • Supporting your development through a vast training offer,
  • Discounts for meals and beauty products at the our Business Park,
  • Diverse and inclusive workplace.
*We are focusing on entertainment and supporting your physical and mental health – check out

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