Customer Service Team Leader
7 miesięcy temu
In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.
Your responsibilities
Leading and coordinating day-to-day operations of B2B Customer Service team (7 FTE)
Supporting the team members in case of problems or escalation
Ensuring internal communication within the team, keeping team up to date with changes that affect them, getting feedback and following up actions as required
Create and maintain optimal ways of working
Seeking opportunities for overall B2B service improvement
Ensuring procedures are followed in accordance with VELUX quality standards and work manuals
Acting as first point of contact for sales managers
Participating/driving/managing local and regional projects as Customer Service “voice”
Holding and representing team on periodic local/regional meetings
Our requirements
Strong people management skills
Min. 2 years of experience on similar position
Outstanding communication skills, both verbal and written
Pro-active attitude and initiative
Excellent organization of your own and your team's work
Ability to prioritize tasks
Efficiency and business responsibility
Experience with SAP
Fluency in English (min. B2 level)
What we offer
Constructive cooperation based on trust and respect for the employee
Bonus system
Employee Pension Scheme financed entirely by the employer
Attractive well-being package (platform MyBenefit, life insurance, lunch card, gift cards)
Private medical care with telemedicine and rehabilitation
Employee Foundation support
Internal development program addressed to all employees (LEVEL Up)
Hybrid model of work
Flexible working hours
Additional 2 days of holiday for volunteering
Modern office full of light, fresh air and the highest quality office equipment. Parking spaces available to employees
Massages in the office
Referral program
First work contract for 6 months and later on undetermined one
Employee discount on VELUX products
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