Customer Service Team Leader

7 miesięcy temu


Warsaw, Polska VELUX Group Pełny etat

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.

The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, “courage” and “mutual respect” define our actions every day and how we wish to contribute to the world.

Your responsibilities

Leading and coordinating day-to-day operations of B2B Customer Service team (7 FTE)

Supporting the team members in case of problems or escalation

Ensuring internal communication within the team, keeping team up to date with changes that affect them, getting feedback and following up actions as required

Create and maintain optimal ways of working

Seeking opportunities for overall B2B service improvement

Ensuring procedures are followed in accordance with VELUX quality standards and work manuals

Acting as first point of contact for sales managers

Participating/driving/managing local and regional projects as Customer Service “voice”

Holding and representing team on periodic local/regional meetings

Our requirements

Strong people management skills

Min. 2 years of experience on similar position

Outstanding communication skills, both verbal and written

Pro-active attitude and initiative

Excellent organization of your own and your team's work

Ability to prioritize tasks

Efficiency and business responsibility

Experience with SAP

Fluency in English (min. B2 level)

What we offer

Constructive cooperation based on trust and respect for the employee

Bonus system

Employee Pension Scheme financed entirely by the employer

Attractive well-being package (platform MyBenefit, life insurance, lunch card, gift cards)

Private medical care with telemedicine and rehabilitation

Employee Foundation support

Internal development program addressed to all employees (LEVEL Up)

Hybrid model of work

Flexible working hours

Additional 2 days of holiday for volunteering

Modern office full of light, fresh air and the highest quality office equipment. Parking spaces available to employees

Massages in the office

Referral program

First work contract for 6 months and later on undetermined one

Employee discount on VELUX products



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