POS Support Specialist | Infrasys

2 tygodni temu


Katowice, Polska Shiji Group Pełny etat
Job Description

  • Provide first level support to our Infrasys customers with a focus on quality and customer satisfaction and within the defined parameters of Infrasys support services.
  • Understand our customer needs, expectations and assist them using our applications.
  • Track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution.
  • Escalate Tickets which need further investigation by 2nd and 3rd Level Support.
  • Analyze and clarify customer queries though troubleshooting and researching, using existing Knowledge Base, product documentation, Lab Testing, etc.
  • Attend regular product/technology training to remain up to date with developments of the Infrasys solution.

Qualifications

  • Experience of supporting customers over the phone
  • Experience using Remote Access Tools to support customers
  • Networking skills – Setting up, troubleshooting and configuring
  • Computer Skills – Setting up, upgrading, trouble shooting, installation and configuration
  • Experience in a customer facing role working to defined levels of service delivery
  • Experience of using IT systems to include OS installation and configuration
  • Fluent in English. Multi-lingual beneficial (preferrably Spanish)
  • Ability to work in 24/7 shifts
  • Strong troubleshooting skills with the ability to identify opportunities to improve efficiency
  • Proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
  • Ability to work independently and in a team environment.
  • Operates with energy, direction, speed and quality
  • Experience of writing knowledge base articles for internal publication
  • Mentoring colleagues when faced with challenging issues

Applicable Competencies:

  • Customer Focus: Passionately meets or exceeds customer Expectations. Enters the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions.
  • Problem solving: Takes initiative to identify current and potential problems and determines the best solution. Involves the people and resources required.


Additional Information

What benefits do we offer? 

Health & Safety

  • Private medical care (Medicover) with dentists package for you and your family
  • Group life insurance (UNUM) for you and your partner 
  • Multisport card included in the MyBenefit package

 

Working conditions & Development

  • Dell laptop, keyboard, mouse, wireless headphones and monitor
  • 40h for development during work time
  • Free access to group language lessons
  • Udemy platform
  • In-house workshops, training sessions or meet-ups 

 

Extras you may like

  • MyBenefit cafeteria and 500 (or 310 depending on your choice of other benefits) points per month to be used in vouchers
  • Referral bonus if you refer a new employee (6500 PLN gross or more, depending on the position)
  • Subsidy for the purchase of glasses (300 PLN/year)
  • Free parking 3 minutes from the office or shared underground parking (can be reserved - first come, first served)
  • Chill room with table football & PlayStation
  • Free snacks (every day)
  • Team building events

 

How does the recruitment process look like? 

  1. Send us your resume 
  2. Choose a time that works for you for an HR Call (20 minutes) 
  3. Technical interview (up to 60 minutes) 
  4. If it's a match - we will send you a job offer ;) 

Get in touch with us today

You can apply by sending your CV by Apply Now or to the Recruiter Dominika Żłobicka

 

Please don’t forget to put the clauses you accept in your resume:

I agree that my personal data will be processed by Shiji Poland Sp. z o. o.  in order to recruit for the position I am applying for.

I agree to the processing of my personal data by Shiji Poland Sp. z o. o.  for the needs of future recruitment.

We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.


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