Customer Service Agent

1 miesiąc temu

Kraków, Polska SpotOn Pełny etat

At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.

Recently, SpotOn was:

Named one of Fast Company’s Most Innovative Companies of 2024Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a rowSelected as the Best Overall Restaurant POS by NerdWallet Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together. 

That’s where you come in. 

SpotOn is a cutting-edge software company dedicated to redefining the merchant services industry. SpotOn combines payment processing with customer engagement and business management solutions, giving small and medium businesses the data and tools they need to run and grow their business. Our tools increase revenue and connect businesses with their customers using rewards, deals, online reviews, website building, and data analytics. Tools like these were previously only available to big businesses with big bankrolls and their own developers, but our platform caters to neighborhood stores, independent retailers, and other small to midsize businesses. We have our service deployed in many cities across the and Mexico.

On a daily basis, you will:

Respond promptly to client inquiries through multiple communication channels, including, but not limited to: phone, email, and/or chat, in a courteous and professional manner Backlog & Inbox ManagementFirst Time ResolutionQuality AssuranceAdditional TrainingCall AvoidanceCSAT Detractors Qualifying metrics/criteria: Provide accurate and effective solutions to clients, account executives, & other team member's issues, complaints, and inquiriesDocument all client interactions and transactions accurately in the database system (backlog & inbox management)Meet or exceed performance goals, including customer satisfaction, call resolution, and quality assurance metricsAttend in person coaching sessions, complete training lesson content, successfully pass exams, and document acknowledgment of completion.Maintain and upkeep knowledge of SpotOn products, services, and policies

What skill are we searching for?

1-3 years of experience working in a call center, customer service environment, Restaurant or related fieldExcellent verbal and written English communication skills to appropriately manage both internal and external partner relationshipsMinimum high school DiplomaAbility to work in hybrid mode: 3 days per week from the office in Kraków, 2 days per week remote workStrong problem-solving and critical thinking skillsExperience with conflict resolution management techniques is highly preferredExcellent soft skills and diplomacy to effectively de-escalate quicklyAbility to work under pressure and handle multiple tasks simultaneouslyFamiliar with internal software applications such as CRM’s, Salesforce, TalkdeskBanking, finance, payment, or customer service-related industry experience desiredAny experience working in a retention role where a persuasive attitude, excellent customer relationship skills, and a passion for meeting goals was rewardedAble to create long-lasting bonds with clients and colleagues.

Nice to have:

Verbal and written Spanish communication skillsPrevious restaurant experience is a plus

Here’s a bit about what we have to offer:

Competitive pay: 4600-7000 PLN gross on CoE (plus bonus)Possibility to earn in USD (American dollars)Access to e-learning platforms (O’Reilly, LinkedIn Learning)Fully paid private healthcare in LuxMedAccess to the Worksmile platform with a monthly top-up Bi-weekly training in Soft Skills & Hard Skills and Internal policies & procedures areasCompany free breakfasts/lunches in the office once a weekNew, modern, bright and comfortable office space in the city centre A lot of free parking spots around the officeAccess to the company’s libraryGreat working atmosphereChill out room with a PlayStation, table tennis, and mini gymFree snacks and beverages in a kitchenCompany parties and social activitiesEmployee referral programRelocation Package within Poland

The controller of your personal data included in your job offer and others collected during the recruitment process is SpotOn Poland spółka z ograniczoną odpowiedzialnością with its registered office in Kraków, Aleja 29 listopada 20, 31-401 Kraków, e-mail address:
. We will process your personal data for the purpose of current or, if you voluntarily agree, also future recruitment processes. More information about how we proccess your data, including the basis for processing and your rights in relation to the processing, can be found on our website: .


Administratorem podanych danych osobowych, w tym danych zawartych w dokumentach aplikacyjnych i zebranych w toku procesu rekrutacji, jest SpotOn Poland Sp. z z siedzibą w Krakowie (ul. Aleja 29 listopada 20, 31-401 Kraków; adres e-mail do kontaktu:
. Dane osobowe będą przetwarzane w celu realizacji obecnych lub – jeżeli wyrazisz na to dobrowolną zgodę – także przyszłych procesów rekrutacji. Więcej informacji o tym, jak przetwarzamy Twoje dane, w tym także informacje o podstawach prawnych przetwarzania oraz o prawach przysługujących Ci w związku z przetwarzaniem danych, znajdziesz na stronie:
.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.

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