Software Support Specialist
1 miesiąc temu
Are you a current Elekta employee?
Please click here to apply through our internal career site .
Want to join a team with a mission to improve and save lives?
We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details
We don’t just build technology. We build hope
Elekta Care Support is looking for a flexible, technically experienced, multilingual, and responsible professional to join our team as a Customer Software Support Specialist. We are looking for someone who finds joy in technology and wants to work hands on with virtualization and networking in an international fast-paced and exciting work environment. In this position you will be responsible for supporting our European customers with a focus on the German market. The key activities of the role are answering technical and application queries, troubleshooting complex networked environments, and resolving technical incidents in a timely and professional manner.
What you’ll do
As a Customer Software Support Specialist at Elekta, you'll play a crucial role in assisting users of our product family and associated third-party products. Your main tasks include addressing customer inquiries and issues via phone, email, or our customer portal. It's essential to handle these matters professionally and promptly, prioritizing cases based on their clinical impact. Effective communication and interpersonal skills are paramount in this role, along with a strong dedication to customer satisfaction. As a Level 1 support specialist, you'll have the opportunity to grow and advance within the support team by continuously expanding your knowledge and skills.
Join us in providing exceptional support to our valued customers.
Responsibilities will include ( but not limited to)
Troubleshooting and resolving technical product issues in Windows-Server and SQL-based clinical customer environments in a timely manner
Completing planned software maintenance activities such a server migrations
Documenting all customer incidents and technical solutions in accordance with Elekta processes.
Communicating with customers in and friendly, concise, and professional manner
Managing customer expectations and facilitating clear communication between different stakeholders within the hospital environment and within Elekta
Escalating and documenting complex issues to the appropriate teams within Elekta to ensure quick resolution times
Completing internal and external training as required and demonstrating knowledge and skills obtained from training
Be flexible to visit customer sites for troubleshooting purposes at short notice.
What you’ll bring
Fluent in German and English and other European languages like Italian, and French is a big plus.
Experience with troubleshooting Windows client and server operating systems, virtualization and remote access tools, Citrix, networking configuration, troubleshooting, and Microsoft SQL installation/configuration is essential.
Identifying any necessary training requirements and escalating these to management as needed.
Service oriented
Able to travel up to 20%
What you’ll get
In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care.
In addition to this, Elekta offers a range of employee benefits:
*
Group Income Protection
Private Medical Insurance
Pension
Dependents’ Pension
Retirement Policy
Life Assurance
Holiday Purchase
Cycle-to-work scheme
Flexible working hours
Hybrid work environment
Long Service Awards
Hiring process
We are looking forward to hearing from you Apply by submitting your application and résumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail.
Your Elekta contact
We are an equal opportunity employer
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.
About Elekta
As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. Elekta is a proud innovator and supplier of equipment and software used to improve, prolong, and save the lives of people with cancer and brain disorders.
More than 6,000 hospitals worldwide rely on Elekta technology. We openly collaborate with customers to advance sustainable, outcome-driven, and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope.
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