IT Support Specialist
4 tygodni temu
The IT Support team is responsible for Local IT onshore installations or locations. The role ensures minimal downtime, maximum performance and aligns changes with the IT strategy and standards.
Your Responsibilities- Act as the primary interface between the IT organization and location
- Support onboarding process and equipment distribution
- Maintain strong business relationships with senior management and stakeholders at locations of responsibility
- Communicate with stakeholders through a documented plan and recurring meetings
- Improve all Noble IT services, including self-help, hardware ordering, support tools, meeting rooms and AV equipment
- Ensure emergency rooms, meeting rooms and Local IT offices are safe and presentable, and equipment is frequently tested and working
- Lead technical role in Local IT projects, coordinating with the Enterprise
- Maintain design and configuration documentation for Noble IT assets at the location
- Contribute to service life cycle execution and management, including policy negotiation and adherence, metrics establishment, reporting, continuous improvement
- Act as subject matter expert and escalation point for high severity incidents, projects or changes to the Local IT landscape
- Bachelor's degree in Computer Science or related field
- 2+ years of experience in IT Support, with knowledge in:
- Server Support (Hardware, Windows Server, Linux, Ubuntu, Red Hat, SUSE)
- Desktop Support (Windows 10, Windows 11)
- Mobile Device Management: LANs, WANs, WLANs, Network routing and switching, Firewalls, Cisco, Palo Alto, Fortinet routers, switches, firewalls
- ITIL Foundation and ITSM framework experience
- ServiceNow experience
- Active Directory, AAD, LDAP
- Microsoft 365, Compliance, Exchange, SharePoint, Teams, Power BI, Power Apps
- Effective communication and collaboration skills
- International company environment
- Hybrid work arrangement (3 days office, 2 days home)
- Strong focus on work-life balance
- Chance to contribute to global service provision
- Group Life Insurance
- Private Health Care
- Psycho-social support
- MultiSport Card
- Development Program
- Prepaid card for entertainment expenses
- Employee Pension Program
- Office located in Gdańsk Centre
This job position is open in Poland. Candidates must have current legal authorization to live and work in Poland.
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