Customer Support Specialist
1 miesiąc temu
Prowly is a SAAS company with over 10 years of experience, creating a product that helps PR professionals tell their brand stories. In 2020, Prowly became a part of Semrush, one of the biggest mar-tech companies in the world.
Before you read about the brand new role of Customer Support Specialist role - just take a look at our Culture Book and see what makes us different from other workplaces
What is more, we can officially call ourselves Dream Employer of 2023 as we were granted the title thanks to our coworkers' engagement and transparency.
If you like contact with people from different parts of the world and would like to prove yourself on the customer service front, it is a good thing, because we are currently looking for a Customer Support Specialist. Your shift will cover hours from 2pm until 10pm.
Your duties will include:
Providing friendly and dialogue-oriented support to Prowly customers
Responding to Prowly customer inquiries in the following channels: chat, email
Ongoing handling of inquiries and requests sent via Slack
Assistance in projects carried out in the department or in cooperation with other departments, and over time, running your own projects
What we expect:
Any experience in customer service
Advanced knowledge of English and Polish languages in speaking and writing
Well-developed communication skills
Creative approach to the implementation of tasks
Openness to work in a dynamic environment with a lot going on
Multitasking ability
Bonus/nice to have:
Experience in working on a ticket system
Knowledge of tools such as HubSpot, Jira or Confluence
US customer service experience
Experience and understanding of key challenges in businesses based on the SaaS model
What we offer:
Salary (based on an employment contract) - ranges of PLN 5500 - 7000 gross, depending on your experience
100% remote work (offices in Warsaw and Łódź are available)
Flexible hours (depending on the role & team)
Trust Paid Time Off - Take extra paid time off when you need it, beyond the allocated number of days
Mental Health Program (private support sessions PL/EN with therapists/psychologists)
Additional payment for benefits such as Multisport and Inter Polska - Health Insurance
Opportunity to use development tools (i.e. FRIS, Facet5)
Educational budget
English language course conducted by native speakers
A dedicated Buddy who will support you in the first months of work, as well as onboarding meetings with all departments
Integration events: Annual Retreat Event and team building activities
Referral Program (Recommend a person that can be suitable for a role and receive a bonus)
⏰ Here’s what the recruitment process looks like:
Video call with Talent Acquisition Specialist
Interview with team members Anna Zenio and Tomasz Biśto
For final candidates - Interview with HR BP
If you have any questions about this job ad, please reach out to Maria
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