The Customer Experience
2 tygodni temu
The Customer Experience (CX) Process Chief Specialist Miejsce pracy:
Kraków Your responsibilities Evaluate existing business processes for inefficiencies, bottlenecks, and opportunities for improvement. Use process mapping, flowcharts, and data analysis tools to visualize and document current workflows. Recommend and implement process changes or redesigns to optimize efficiency, reduce costs, and improve service delivery. Create and maintain comprehensive documentation of business processes, including standard operating procedures (SOPs), process maps, and workflow diagrams. Ensure that all process documentation is up to date, accessible, and follows industry or company standards. Act as a liaison between departments to ensure smooth communication and alignment on process changes. Gather feedback from employees and departments to refine and improve business processes. Define and monitor key performance indicators (KPIs) to measure the effectiveness of processes. Analyze data to evaluate the impact of process changes and generate regular performance reports for leadership. Identify trends, issues, and opportunities from process metrics to guide future improvements. Provide training to employees on new or updated processes to ensure understanding and adoption. Serve as a point of contact for troubleshooting process-related issues or challenges. Support teams in adopting new technologies or tools that improve process efficiency. Ensure processes comply with internal policies, regulations, and industry standards. Identify process-related risks and work with relevant teams to develop mitigation strategies. Implement controls and audits to maintain process integrity and compliance over time. Drive a culture of continuous improvement by encouraging feedback and regularly revisiting processes. Stay updated on industry trends and best practices to introduce innovative process improvements. Lead or participate in process improvement initiatives. Identify opportunities to leverage automation tools or software to streamline workflows and reduce manual work. Collaborate with IT teams to implement and integrate new technologies into existing processes. Our requirements Extensive Process Management Experience, min 4 years. Industry Knowledge:
experience in Order To Cash, Customer Experience, or similar roles is preferred, Process Mapping:
Ability to visualize workflows and document processes. Proficiency in Microsoft Office Suite, Visio, SAP. Certifications (Optional but Beneficial):
Lean, Six Sigma. An experience in project management, change management. Proficiency in English. Openness to hybrid work. Customer-Centric Mindset. Communication and Collaboration. Influencing and Negotiation. Ability to work effectively in a team and independently. Agility and Adaptability. Strong attention to detail and problem-solving skills. Improvements orientation. Keen on constant learning & adopting new skills. Benefits private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses remote work opportunities flexible working time integration events retirement pension plan saving & investment scheme preferential loans no dress code coffee / tea parking space for employees leisure zone extra social benefits kindergarten / nursery holiday funds employee referral program charity initiatives ArcelorMittal Business Center of Excellence Poland We are part of ArcelorMittal Group – a global leader in the steel and mining industry. In Business Center of Excellence we concentrate on the development of modern technologies at the highest, world-class level. We provide services in the areas of accounting, IT, purchasing support, HR and payroll in nine languages:
Polish, English, German, French, Italian, Spanish, Czech, Dutch and Russian to our clients – over 300 companies from Europe. Together, we create a group of over 600 specialists full of passion and creative ideas. We are constantly developing and looking for unique perspectives to create a world that connects millions. In Business Center of Excellence we believe in driving our success through our people. Every day, facing new challenges, you are surrounded by people on whose support you can always count. In BCOE you are the one responsible for your own development. You can choose from many possibilities we offer. Feel satisfaction to work for an industry leader providing you with a sense of a stable future and career development anywhere in the world. Become a part of inspiring work environment and make your world at Business Center of Excellence. Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez ArcelorMittal Business Center of Excellence Poland Sp. z o.O. z siedzibą w:
Al. J.Piłsudskiego 92, 41-308 Dąbrowa Górnicza (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu. Twoje dane osobowe będą przetwarzane w oparciu o następujące podstawy prawne:
(a) aby podjąć działania na Twoje żądanie przed zawarciem umowy (np. informacje o oczekiwanym wynagrodzeniu i dostępności do rozpoczęcia pracy);
(b) w oparciu o nasz prawnie uzasadniony interes (np. imię, nazwisko, data urodzenia, dane kontaktowe, wykształcenie, kwalifikacje zawodowe, przebieg dotychczasowego zatrudnienia);
c) w oparciu o Twoją zgodę, która wyrażona jest poprzez przeslanie dokumentów aplikacyjnych zawierających takie informacje jak np. wizerunek czy zainteresowania.Podanie wszystkich danych osobowych, o których mowa powyżej jest dobrowolne, natomiast dane wymienione w lit. a) i b) są niezbędne do wzięcia udziału w rekrutacji. Niepodanie danych skutkuje brakiem możliwości rozpatrzenia kandydatury. Podanie pozostałych danych jest dobrowolne, ale może pomóc w sprawnym przeprowadzeniu procesu rekrutacji.Masz prawo żądać dostępu do Twoich danych (w tym uzyskania ich kopii), sprostowania danych, ich usunięcia, ograniczenia przetwarzania, przeniesienia, jak również wniesienia sprzeciwu wobec ich przetwarzania. Masz także prawo wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych.Twoje dane osobowe mogą zostać przekazane dostawcom usługi publikacji ogłoszeń o pracę, dostawcom systemów do zarządzania rekrutacjami, dostawcom usług IT (hosting), dostawcom systemów informatycznych.Podane przez Ciebie dane osobowe nie będą wykorzystywane w celu profilowania albo podejmowania decyzji w sposób zautomatyzowany.Twoje dane osobowe będą przetwarzane przez okres maks. 1 roku od zakończenia publikacji ogłoszenia, chyba, że wyraziłeś odrębną zgodę na wykorzystanie Twoich danych osobowych w przyszłych rekrutacjach.W celu realizacji praw lub w przypadku jakichkolwiek pytań związanych z przetwarzaniem Twoich danych osobowych skontaktuj się z nami pod adresem:
ewa.Dratwinskaarcelormittal.Com.
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