Customer Experience Manager

4 dni temu

Kraków, Lesser Poland MyGwork Pełny etat

About Us: At Booking.com, we're driven by data to make travel more inclusive and accessible for everyone. Our company culture is built on diversity, equity, and inclusion, with a global team of over 140 nationalities.

Technology at the Core: We use technology to innovate and improve our products and services, making it easier for people to experience the world. As a Customer Experience Manager, you'll play a key role in ensuring our partners have the best possible experience on our platform.

Main Responsibilities:

  • Provide pro-active support to new and existing accommodation partners through phone calls, internal messaging, and occasional in-person meetings.
  • Buid positive relationships with partners to ensure they offer the best availability and rate structure.
  • Discuss opportunities with partners to help improve their business using our internal tool for priority setting.
  • Participate in weekly team learning sessions to stay up-to-date on industry trends and best practices.
  • Advise accommodation partners on how to optimize their web presence on our platform.
  • Deliver training to new and existing properties on how to use our extranet and rates & availability system.

Key Skills:

  • Excellent communication skills, both written and verbal.
  • Proficient English and Polish language skills.
  • Affinity or experience within e-travel and/or hotel/travel industry is a plus.
  • Pro-active, responsible, and able to work independently.

Benefits and Perks:

  • Competitive salary: € 45,000 - 55,000 per year based on your location in Poland.
  • Annual paid time off and generous paid leave scheme, including parent, grandparent, bereavement, and care leave.
  • Hybrid working arrangements, with up to 20 days per year working from abroad (home country).
  • Industry-leading product discounts, up to €1,400 per year, including automatic Genius Level 3 status and Booking.com wallet credit.

Diversity, Equity, and Inclusion: Booking.com's commitment to DEI is core to our company culture. We strive to create an environment where everyone can thrive and make their mark in travel and tech. Our Chief People Officer, Paulo Pisano, says, 'At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone.' We believe that everyone deserves equal opportunities, regardless of their background or identity.

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