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Customer Experience Ambassador

1 miesiąc temu

Kraków, Lesser Poland Trimble Pełny etat

We are seeking a highly motivated Customer Care Specialist to join our team at Transporeon - A Trimble Company.

About Us

We embrace transformation and change, constantly rethinking and reinventing ideas to achieve success. Our dynamic environment encourages growth and self-improvement, allowing you to be the transformation we need.

What We Offer

As a Customer Care Specialist, you will have the opportunity to work with modern solutions that significantly improve daily work in the logistics world. You will communicate fluently in Romanian, Polish, and English, using verbal and written formal communication to analyse and answer customer inquiries about our platform.

Key Responsibilities:
  • Analyse and respond to customer inquiries regarding platform usage
  • Support customers with queries about received invoices
  • Perform administrative tasks, including problem analysis, information provision, training, and small translations
Requirements:

To succeed in this role, you should have first experience in Customer Service or Customer Care, fast technical comprehension, and a high level of organisational skills, pro-activity, and reliability. Additionally, you must be comfortable with MS Office Suite and willing to learn more.

Benefits:

We offer a professional but fun work environment with friendly co-workers, the security of a successful and growing international company, and a friendly and fast recruitment process that gives you a chance to showcase your abilities and motivation.

Inclusiveness Commitment

We believe in celebrating our differences, actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

Salary Range: $45,000 - $60,000 per year