Head of Client Retention

5 dni temu

Warsaw, Polska BRAND24 S.A. Pełny etat

BRAND24 is a Software-as-a-Service company with 3800+ clients from 154 countries. The company’s HQ is based in Wrocław, with satellite offices in Warsaw and Kraków. BRAND24 fuels brands across the world with unbiased, reliable data about what people say, watch, and listen to on the internet. To discover what’s true, we measure across all channels and platforms; our tool will let you know anytime a company gets mentioned on social media, news, blogs, videos, message boards, podcasts, and reviews. ⁠

As a Head of Client Retention, you will develop and execute strategies to improve customer retention rates, analyze client feedback, and implement initiatives that enhance customer satisfaction and loyalty. Your success in this role will contribute significantly to the company's overall growth and success.

Things you’ll do:

Voluntary churn and involuntary churn are your biggest enemies – you know each of their weaknesses because, as an expert, you keep up with the latest trends in this field. You know how to defeat them
You keep up with market trends and enjoy testing them in practice; AI tools are not new to you but rather a standard
Online payment systems hold no secrets for you – you anticipate market innovations in this area.
Analyzing product and customer behavior allows you to identify their needs and effectively enhance their retention accurately
Effective onboarding of new customers is paramount to you – you understand the significance of properly introducing a customer to the tool and the customer community
You possess excellent communication skills, allowing you to interact with customers and internal teams effectively
You are data-driven and use analytics to drive decision-making and optimize customer experiences
You are proactive and take the initiative to identify potential issues and opportunities before they arise

Things you’ll need:

At least 3 years of experience in a SaaS company in Client Retention/Customer Success
Excellent English skills (at least C1 level)
Proven experience in leading and managing a team
Strong analytical skills with the ability to interpret data and make data-driven decisions
Familiarity with modern online payment systems and AI tools
Knowledge of software tools that support customer retention, onboarding, and analytics
Customer-centric mindset with a focus on delivering exceptional customer experiences.

Things you’ll get:

Becoming a crucial part of a world-renowned company
Attractive pay model (proposed salary bands = base + sales commission; dependent on your experience)
Ability to implement your ideas and solutions
Challenging and inspiring environment
Casual atmosphere with a flat reporting structure and 100% ownership
Multisport, healthcare program, benefits cafeteria, English language lessons, and other perks
Opportunity to work from our office or office/home mix

  • Head of People

    1 godzinę temu

    Warsaw, Polska IT.HR Recrcruitment Agency Pełny etat

    On behalf of our trusted Client, we are currently looking for Head of PeopleRemote Location: Fully remote with occasional travel to a major city in Poland. About Our Client: Our client is a dynamic and innovative technology solutions provider with a global presence. They are committed to excellence, fostering a collaborative and inclusive work environment....

  • Head of Client-Side

    2 tygodni temu

    Warsaw, Polska ZeptoLab Pełny etat

    ZeptoLab is seeking a talented and passionate Head of Client-Side to join our team in Barcelona or Belgrade.As an international gaming company dedicated to the science of fun, ZeptoLab has created highly popular games that have been downloaded more than billion times. From the adorable Om Nom in Cut the Rope games to the intense multiplayer battles in...

  • Head of Growth

    2 tygodni temu

    Warsaw, Polska Michael Page Pełny etat

    Head of Growth Miejsce pracy: Warszawa Recruitment for Our client is one of Europe's fastest-growing fintechs in the urban mobility sector, collaborating with renowned brands in transportation and delivery to achieve dynamic growth and reshape the gig economy landscape in app-based ordering and transportation. As they continue their journey of expansion,...

  • Head of Platinum Client Services

    1 miesiąc temu

    Warsaw, Polska Allfunds Pełny etat

    Location:Poland Type of job vacancy:Permanent Employee No. Job vacancies:1 About us Allfunds – we give you the path, you blaze your trail! Looking for your next challenge? Allfunds (AMS: ALLFG) is a fast-paced, dynamic, Wealthtech leader with 17* offices around the globe and our employees are the best at what they do. We have a relentless...

  • Head of Platinum Client Services

    4 tygodni temu

    Warsaw, Polska Allfunds Pełny etat

    Location:Poland Type of job vacancy:Permanent Employee No. Job vacancies:1 About us Allfunds – we give you the path, you blaze your trail! Looking for your next challenge? Allfunds (AMS: ALLFG) is a fast-paced, dynamic, Wealthtech leader with 17* offices around the globe and our employees are the best at what they do. We have a relentless...

  • Head of People

    2 miesięcy temu

    Warsaw, Polska Page Executive Pełny etat

    About Our Client Our client is a leading retail company with a robust presence in the Fashion sector, worldwide. In order to strengthen their group, we are seeking to recruit a talented professional for the position of the Head of People & Culture CEE with a strong people & commercial mindset and drive who will support the company in strengthening its very...

  • Retention Manager

    1 miesiąc temu

    Warsaw, Polska RISK Pełny etat

    Job DescriptionDevelop and execute retention strategies to maximize customer lifetime value and reduce churn rates.Utilize customer.io software to create targeted and personalized email marketing campaigns aimed at retaining existing customers.Craft compelling copy for email campaigns, ensuring messaging is effective and aligns with brand tone and...

  • Retention Manager

    4 tygodni temu

    Warsaw, Polska RISK Pełny etat

    Job DescriptionDevelop and execute retention strategies to maximize customer lifetime value and reduce churn rates.Utilize customer.io software to create targeted and personalized email marketing campaigns aimed at retaining existing customers.Craft compelling copy for email campaigns, ensuring messaging is effective and aligns with brand tone and...

  • Head of Growth

    1 miesiąc temu

    Warsaw, Polska Page Executive Pełny etat

    About Our Client Our client is one of Europe's fastest-growing fintechs in the urban mobility sector, collaborating with renowned brands in transportation and delivery to achieve dynamic growth and reshape the gig economy landscape in app-based ordering and transportation. As they continue their journey of expansion, they're seeking talented and ambitious...

  • Head of Growth

    4 tygodni temu

    Warsaw, Polska Page Executive Pełny etat

    About Our Client Our client is one of Europe's fastest-growing fintechs in the urban mobility sector, collaborating with renowned brands in transportation and delivery to achieve dynamic growth and reshape the gig economy landscape in app-based ordering and transportation. As they continue their journey of expansion, they're seeking talented and ambitious...

  • Head of Amazon

    2 miesięcy temu

    Warsaw, Polska ScaleJet Pełny etat

    Head of AmazonOur Client, Nordzero, an international e-commerce company with a strong presence in the USA, Canada, and Europe is looking for a highly skilled and experienced professional to fill an immediate opening for Head of Amazon for a full-time remote job.As Head of Amazon, you will play a pivotal role in driving the success of the company's brand...

  • Head of Amazon

    4 tygodni temu

    Warsaw, Polska ScaleJet Pełny etat

    Head of AmazonOur Client, Nordzero, an international e-commerce company with a strong presence in the USA, Canada, and Europe is looking for a highly skilled and experienced professional to fill an immediate opening for Head of Amazon for a full-time remote job.As Head of Amazon, you will play a pivotal role in driving the success of the company's brand...

  • Head of Amazon

    2 tygodni temu

    Warsaw, Polska ScaleJet Pełny etat

    Head of Amazon Our Client, Nordzero, an international e-commerce company with a strong presence in the USA, Canada, and Europe is looking for a highly skilled and experienced professional to fill an immediate opening for Head of Amazon for a full-time remote job. As Head of Amazon, you will play a pivotal role in driving the success of the company's brand...

  • Head of Site Delivery

    2 tygodni temu

    Warsaw, Polska Foundever Pełny etat

    Head of Site Delivery Req ID#: 383990 Kingston upon Thames, GB, KT2 6LZ Job Description: ‎Are you an experienced Contact Centre Senior Operations Manager? We are looking for an exceptional Leader to undertake the role of Head of Site Delivery at our location in Kingston-upon-Thames. WHY FOUNDEVER™?At Foundever™, you will find our contact centre...

  • Head of Tax

    3 tygodni temu

    Warsaw, Polska Dentons Pełny etat

    Dentons Business Services EMEA is the operational backbone of Dentons, supporting the world's largest law firm in delivering exceptional service to clients across Europe, the Middle East, and Africa. As a crucial component of Dentons' global network, our EMEA business services team plays a key role in driving efficiency, innovation, and collaboration. At...

  • Head of Sectors

    1 miesiąc temu

    Warsaw, Polska ING Pełny etat

    About position Form of employment: contract of employment Location: Warsaw (hybrid work), all of Poland (remote work) General information: The country Sector head is responsible for the commercial performance of the Sectors in their respective country, revenues and economic income, drives local sector P&L targets and steers on risk/return. The...

  • Head of Sectors

    4 tygodni temu

    Warsaw, Polska ING Pełny etat

    About position Form of employment: contract of employment Location: Warsaw (hybrid work), all of Poland (remote work) General information: The country Sector head is responsible for the commercial performance of the Sectors in their respective country, revenues and economic income, drives local sector P&L targets and steers on risk/return. The...

  • Head of Finance

    4 tygodni temu

    Warsaw, Polska Page Executive Pełny etat

    About Our Client Our client is an international professional services firm with its center for shared services located in Warsaw. Renowned for its global expertise, the company excels in providing a spectrum of professional services, including M&A, banking, capital markets, energy & infrastructure and real estate. Job Description Engage proactively with...

  • Head of Finance

    4 tygodni temu

    Warsaw, Polska Page Executive Pełny etat

    About Our Client Our client is an international professional services firm with its center for shared services located in Warsaw. Renowned for its global expertise, the company excels in providing a spectrum of professional services, including M&A, banking, capital markets, energy & infrastructure and real estate. Job Description Engage proactively with...

  • Head of Actuarial Practice

    2 miesięcy temu

    Warsaw, Polska Page Executive Pełny etat

    About Our Client Our client, one of the world's leading consulting firms is seeking an experienced professional with broad knowledge of the actuarial practice to join their highly skilled team as a key industry leader. As a key member of the team you will provide invaluable support to clients through strategic advice and risk management solutions. If you are...