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Senior Customer Service Manager

1 tydzień temu


Warszawa, Mazovia, Polska TN Poland Pełny etat
Customer Support Team Lead

We're looking for a talented Support Team Lead to join our team at TN Poland. As a Support Team Lead, you will play a crucial role in managing our local support team and inspiring a high-quality standard of service that we provide to our customers and partners throughout the country.

Key Responsibilities:
  • Manage and lead a team of customer support specialists to ensure excellent customer experience.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless communication and efficient issue resolution.
  • Mentor and train team members to enhance their skills and knowledge.
  • Analyze customer feedback and data to identify areas for improvement.

Requirements:
  • Proven experience in customer-facing roles, preferably in a leadership position.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Ability to adapt to changing priorities and deadlines.