Customer Service Representative with German Language Skills
2 tygodni temu
Job Description:
Huntsman Corporation is seeking a highly skilled Customer Service Representative to join our team in Krakow, Poland. As a Customer Service Representative, you will be responsible for managing multiple accounts in a specified region, from order to delivery. Your primary focus will be on providing exceptional customer service and solutions, with a strong emphasis on effective problem-solving and analytical skills.
Key Responsibilities:
- Complete the customer service process from receipt of customer orders to dispatch and invoice, using standard SAP processes and functionality.
- Daily contact with European customers, serving as a link between customers, sales, technical support, credit control, supply chain, logistics service provider, and other O2C-related departments.
- Maintain excellent relationships with customers and internal and external stakeholders by providing relevant process and business information and proactively following up on orders and deliveries.
- Monitor customer accounts and/or order book status on a regular basis, resolving problems with potential customer impact, including credit blocks and delivery issues.
- Follow established procedures for each service request, including logging, processing, and progress chasing enquiries, adhering to all Key Performance Indicators, Service Level Agreements, and Quality Standards to maximize customer satisfaction.
- Control the delivery process within SAP, preparing associated documentation for goods dispatch.
- Ensure all processed dispatches are ready for billing, system housekeeping is up to date, and all outdated stock demands are removed promptly.
- Refer availability/forecast issues to the daily hotspot meeting for resolution with relevant parties.
- Ensure the correct documentation handling, amendments, legalizations, and certifications as specified in quotation and order to delivery process.
- Manage operationally Vendor Managed Inventory/Consignment in close collaboration with the customer.
- Control the settlement process for rebates and commissions associated with the allocated customer base.
- Provide back-up for other CSRs when required, demonstrating a team player attitude.
Requirements:
- Bachelor's or Master's Degree.
- Previous professional experience in the Customer Service/Order Management field in a similar environment is required.
- S&OP experience is a strong plus.
- Good working knowledge of Microsoft Office tools, ideally with SAP experience.
- Fluency in English and German is required.
- Very good problem-solving skills, with the ability to communicate at all levels within the business.
- An organized and systematic approach, with the flexibility to adapt to a demanding environment.
- Team Player and can-do/positive attitude.
- Ability to work independently and collaboratively with others to meet shared objectives.
About Huntsman:
Huntsman is a people-oriented organization, cultivating a family-like atmosphere through our diverse groups of team members worldwide. We welcome talent, experience, and fresh ideas from employees at all stages of their careers, from interns to seasoned professionals. In return, we offer the opportunity to become an integral part of a dynamic, industry-leading company, where safety and ethics always come first.
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