Customer Support Specialist

9 godzin temu


Gdańsk, Pomerania, Polska AirHelp Services Poland Sp. z o.o. Pełny etat
Work with Us

At AirHelp Services Poland Sp. z o.o., we're dedicated to making air travel better for everyone.

We're seeking a highly skilled and motivated CUSTOMER SUPPORT SPECIALIST - AIR PASSENGER ADVOCACY to join our team in Warsaw, Poland.

This is a full-time position with a hybrid work model, offering the perfect balance between office time and remote work.

About the Role:

  • Assist air passengers worldwide in resolving their flight-related issues through email, chat, and social media channels.
  • Utilize your knowledge of airline regulations and industry standards to advise and assist air travelers.
  • Collaborate with internal teams to ensure seamless communication and resolution of customer inquiries.
  • Evaluate claims and provide timely responses to customers, maintaining a high level of professionalism and empathy.
  • Analyze customer feedback and make recommendations for process improvements.

What We're Looking For:

  • Familiarity with airline policies and procedures.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong problem-solving skills and attention to detail.
  • Fluent English language skills (minimum B2 level).
  • Experience working with targets or KPIs is a plus.

Perks and Benefits:

  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A personalized progression plan to support your career growth.
  • Access to a wellbeing platform (Mindgram) to promote mental health and wellness.
  • Flexible benefits package, including gym membership, education assistance, and more.
  • Unlimited use of AirHelp's services for yourself and your loved ones.

About Us:

  • We're a global company with a mission to empower air travelers and advocate for their rights.
  • We've assisted over 2.5 million passengers in receiving compensation and protected millions more through our membership program.
  • We're committed to diversity and inclusion, with offices fully accessible and interviews tailored to accommodate special needs.


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