Senior Associate

3 tygodni temu

Kraków, Lesser Poland MyGwork Pełny etat
About the Role

This is a fantastic opportunity to join State Street's Client Services EMEA Middle-Office team as a Client Service Expert. We are looking for a professional with previous experience in a client-facing role and a good knowledge of Middle Office.

Key Responsibilities
  • Register and process client requests in connection with the services concerned, according to satisfaction objectives defined with the client.
  • Control and evaluate the quality of service provided to the client.
  • Master the tool My State Street.com.
  • Act as an escalation point for all client requests and interact with operational experts to coordinate the implementation of solutions.
  • Accurately complete the tools for monitoring client requests.
  • Participate in governance with the client, lead committees with the client and/or business units, write agendas and minutes of meetings.
  • Build functional and technical expertise of the operating model in place for the client.
  • Provide support and training to the client around the My State Street.com tool.
  • Write and update department procedures.
  • Take responsibility for identifying any suspicious activity and report/escalate it in accordance with State Street rules.
What We Value
  • Good organizational skills.
  • Ability to prioritize topics according to their degree of criticality, provide the client with accurate and timely responses.
  • Proactivity and ability to take ownership of the subjects.
  • A "customer-oriented" attitude, ensuring that good interpersonal relationships are maintained at all times.
  • Autonomy, rigor.
Requirements
  • Previous experience in a client service role essential.
  • Good knowledge/previous experience in Middle-Office (Transaction Management, Collateral, Corporate Actions, Data Management).
  • Excellent communication/interpersonal skills, both written and oral.
  • Fluent English is a must; French would be an asset.
  • Strong analytical skills.
What We Offer
  • Permanent contract from day one.
  • Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off).
  • Gold medical package for employees and their families (partner and children).
  • Premium life insurance package and private pension plan.
  • Cafeteria system.
  • Wide range of soft skills training, technical workshops, language classes and development programs.
  • Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice.
  • Variety of well-being programs.

  • Data Analyst

    1 tydzień temu

    Kraków, Lesser Poland Genpact Pełny etat

    Job OverviewAt Genpact, we are committed to delivering exceptional results for our clients. As a Data Analyst – Senior Process Associate, you will play a critical role in driving business outcomes and shaping the future of our organization.

  • Product Manager Associate Senior

    3 tygodni temu

    Kraków, Lesser Poland GPC Global Technology Center Pełny etat

    At GPC Global Technology Center, we are seeking a highly skilled Product Manager Associate Senior to join our team.The Product Manager Associate Senior is responsible for assessing business needs and working with cross-functional product teams to deliver business value. This role focuses on improving efficiency, customer satisfaction, and sales through the...

  • Senior Process Associate

    4 godzin temu

    Kraków, Lesser Poland Genpact Pełny etat

    Genpact is a global professional services and solutions firm that delivers outcomes that shape the future.We are inviting applications for the role of Senior Process Associate - Invoice to Pay, where you will play a key part in our team's success.The ideal candidate will have extensive knowledge and understanding of the entire invoice-to-pay process,...

  • Senior Operations Associate

    1 miesiąc temu

    Kraków, Lesser Poland State Street Pełny etat

    About the Role:We are seeking a highly organized and detail-oriented Senior Operations Associate to join our Corporate Functions team. As a key member of the team, you will be responsible for supporting the identification, assessment, and mitigation of risk across various business units.Key Responsibilities:Export data from various systems to ensure timely...

  • Senior Associate, Hybrid, Middle Office Expert

    3 tygodni temu

    Kraków, Lesser Poland MyGwork Pełny etat

    About the Role: We are seeking an experienced professional to join our Middle Office team as a Senior Associate, Hybrid, Middle Office Expert. This role is a fantastic opportunity for someone who is passionate about the financial industry and is looking to contribute to the expansion of our Alpha footprint in Poland.Your Responsibilities Will...

  • Senior Associate

    4 tygodni temu

    Kraków, Lesser Poland State Street Pełny etat

    Job SummaryWe are seeking a highly skilled Senior Associate to join our Payment Operations team at State Street. As a Senior Associate, you will be responsible for performing complex end-to-end payments processes, including payments preparation, review and release, accounting documents processing, and preparation of daily cash balances.Key...

  • Senior Associate

    4 tygodni temu

    Kraków, Lesser Poland State Street Pełny etat

    About the RoleWe are seeking a highly skilled Senior Associate to join our Payment Operations team at State Street. As a Senior Associate, you will be responsible for performing complex end-to-end payments processes, including payments preparation, review and release, accounting documents processing, and preparation of daily cash balances.Key...

  • Senior Process Associate

    3 tygodni temu

    Kraków, Lesser Poland Genpact Pełny etat

    Job Summary: We are seeking a skilled Workforce Analyst - Senior Process Associate to join our team at Genpact. This role will involve developing customized reporting mechanisms, analyzing process health, and supporting operations teams in driving efficiency improvements.Responsibilities:Develop and maintain reporting mechanisms to track key performance...

  • Accounting Senior Associate

    2 tygodni temu

    Kraków, Lesser Poland State Street Pełny etat

    Job DescriptionRole Overview: We are seeking an experienced Accounting Senior Associate to join our team at State Street, where you will be responsible for delivering high-quality accounting services to our clients.Key Responsibilities:Perform complex end-to-end payments processes, including payments preparation, review, and release, as well as accounting...

  • Senior Fund Accountant Associate

    3 tygodni temu

    Kraków, Lesser Poland MyGwork Pełny etat

    About UsState Street is a leading custodian bank, asset manager, and asset intelligence company. We safeguard and steward the investments of millions of people.Job DescriptionWe are seeking a Senior Fund Accountant Associate to join our Luxembourg and Switzerland Fund Accounting department. As a key member of our team, you will be responsible for end-to-end...

  • Senior Process Associate

    3 tygodni temu

    Kraków, Lesser Poland Genpact Pełny etat

    Are you passionate about creating lasting value for clients? Do you have a knack for analyzing complex data and identifying process gaps? We're looking for a skilled Senior Process Associate - Workforce Analyst to join our team at Genpact. R'esponsibilities: • Develop customized reporting mechanisms for our clients, including metrics and statistic...

  • Senior Associate

    4 tygodni temu

    Kraków, Lesser Poland State Street Pełny etat

    Job SummaryWe are seeking a highly skilled Senior Associate to join our Payment Operations team at State Street. As a key member of our team, you will be responsible for performing complex end-to-end payments processes, analyzing banking statements, and assisting with financial and tax audits.Key ResponsibilitiesPerform complex payments processes, including...

  • Senior Associate

    4 tygodni temu

    Kraków, Lesser Poland State Street Pełny etat

    Job SummaryWe are seeking a highly skilled Senior Associate to join our Payments Operations team at State Street. As a key member of our team, you will be responsible for performing complex end-to-end payments processes, analyzing banking statements, and assisting with financial and tax audits.Key Responsibilities:Perform complex payments processes,...

  • Senior Associate

    3 tygodni temu

    Kraków, Lesser Poland State Street Pełny etat

    OverviewWe are seeking a highly skilled Senior Associate to join our Payments Operations team in Cracow, Poland. As a key member of our team, you will be responsible for ensuring the smooth operation of our payment processes, including payments preparation, review, and release.Key Responsibilities:Perform complex end-to-end payments processes, including...

  • Senior Workforce Analyst

    4 tygodni temu

    Kraków, Lesser Poland Genpact Pełny etat

    Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and...

  • Senior Associate Product Manager

    4 godzin temu

    Kraków, Lesser Poland GPC Global Technology Center Pełny etat

    About the RoleWe are seeking a Senior Associate Product Manager to join our team at GPC Global Technology Center. As a technical product lead, you will be responsible for assessing business needs and working with cross-functional product teams to deliver business value through the production of quality products.ResponsibilitiesDefine Business Requirements:...

  • Senior Engineering Director

    4 tygodni temu

    Kraków, Lesser Poland GPC Global Technology Center Pełny etat

    **Job Summary**We are seeking a highly skilled Senior Engineering Director to lead our digital platform team at GPC Global Technology Center.The ideal candidate will have a deep understanding of modern technology stacks and agile delivery models, with a proven track record of implementing technology strategies and executing on roadmaps to meet business...

  • Senior IBM BAW/BPM Software Engineer

    4 tygodni temu

    Kraków, Lesser Poland emagine Consulting Pełny etat

    Project Overview:We are seeking a highly skilled Senior IBM BAW/BPM Software Engineer to join our team at emagine Consulting. The ideal candidate will have extensive experience in designing, implementing, and supporting IBM BPM solutions.Key Responsibilities:Analyzing and designing new user stories and features with high qualityProviding guidance and...

  • Senior IBM BAW/BPM Software Engineer

    4 tygodni temu

    Kraków, Lesser Poland emagine Consulting Pełny etat

    Job Overview:We are seeking a highly skilled Senior IBM BAW/BPM Software Engineer to join our team at emagine Consulting. The ideal candidate will have extensive experience in designing, implementing, and supporting IBM BPM solutions.Key Responsibilities:Analyzing and designing new user stories and features with high qualityProviding guidance and mentorship...

  • Team Lead

    1 miesiąc temu

    Kraków, Lesser Poland Veeva Systems Pełny etat

    At Veeva Systems, we're committed to fostering a culture of inclusion and growth, and we're seeking a talented Team Manager to join our Central Europe CDP team.About the RoleWe're looking for a seasoned professional with a passion for coaching and mentoring early career professionals. As a Team Manager, you'll be responsible for growing the team in Hungary...