Strategic Technical Operations Manager
1 dzień temu
At Oviva, we're revolutionizing healthcare with cutting-edge technology and innovative solutions. As our IT Support Engineer, you'll play a pivotal role in driving process improvements and ensuring seamless technical operations.
Key Responsibilities:- Process Optimization: Lead large-scale technical projects to enhance operational efficiency and effectiveness.
- Device & Security Management: Oversee COPE devices using Datto, guaranteeing robust security and comprehensive tracking.
- Automation Leadership: Streamline employee onboarding and offboarding workflows by automating access rights and account provisioning.
- Technical Support Improvement: Manage and resolve technical support backlog, establishing effective escalation paths for OCS/OPM and app-related issues.
- Non-Conformity Management: Own non-conformity submissions, conduct root cause analyses, and execute CAPA assessments.
- Software License Optimization: Ensure cost-effective software license allocation and tracking.
- Audit & Compliance: Contribute to ISO, quality, and cybersecurity audits across Oviva locations.
- Project Management: Take ownership of cross-functional technical projects, ensuring timely delivery and alignment with organizational objectives.
- Tech-Savviness & Resourcefulness: Expertise in MDM tools, security best practices, and problem-solving in technical contexts.
- Process Orientation & Analytical Skills: Demonstrated ability to identify inefficiencies and systematically improve processes.
- Effective Communication: Skilled in translating complex technical concepts into actionable insights for diverse audiences.
- Language skills: Good German skills would be a big plus.
- The opportunity to make a meaningful impact in the healthcare industry.
- An exciting and rewarding role in a high-growth environment.
- Training and development opportunities, including a personal learning allowance.
- Flexible and hybrid working arrangements that suit your needs.
- A home working allowance to set up your workspace.
- Competitive salary and company pension.
- A culture that values inclusivity, diversity, and employee well-being.
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