Digital Workplace Operations Manager

11 godzin temu


Warszawa, Mazovia, Polska Falck Digital Technology Poland Sp. z o.o. Pełny etat

The Digital Workplace Operations Manager at Falck Digital Technology Poland Sp. z o.o. is responsible for the smooth operation and continuous improvement of our End User Computing, Modern Workplace, and Device Management services across the organization.

Key Responsibilities:
  • Develop and implement strategies to improve service quality and reduce ticket volumes
  • Collaborate with cross-functional teams to drive process optimization and efficiency initiatives
  • Serve as a single point of contact for key stakeholders and escalate issues when necessary
  • Maintain strong relationships with external vendors and internal IT teams

This role requires a strong leader who can prioritize tasks, manage multiple projects simultaneously, and communicate effectively with diverse groups.

Additional responsibilities include:

  • Monitoring operations through metrics and BI tools
  • Addressing escalations and improving end-user satisfaction
  • Optimizing IT spending through continuous improvements and process optimizations


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