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Technical Support Specialist

1 tydzień temu


Poznań, Greater Poland Conectys Pełny etat

We are looking for a talented Technical Support Specialist to join our Operations team. As a Technical Support Specialist, you will be the center of our business, engaging with users to provide non-technical assistance and handle various scenarios to help them solve their issues.

At Conectys, we value diversity and believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

The ideal candidate will have a C1 level of Finnish (both written & spoken), a B2 level of English (both written & spoken), proficiency with Microsoft Office applications, especially in Excel, standard operating system understanding and office tools knowledge, web-based applications and database operating acquaintance and skills.

Your success in this role will be measured by your ability to provide best-in-class customer service and problem resolution to customer queries, resolve product or service problems by clarifying the customer, determining the cause of the problem, selecting, and explaining the best solution, initiate, manage, answer, and solve customers' queries, professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly at first contact, assist all customer queries by offering precise explanations, concise, complete, and within the agreed terms.

  • Competitive salary package
  • Social Fund
  • Employee Recognition Program
  • Multicultural work environment
  • Remote work option