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Service Quality Manager

1 tydzień temu

Poznań, Greater Poland W.R. Grace & Co. Pełny etat
About Our Team

We are a diverse and dynamic team of professionals dedicated to delivering exceptional customer service and support to our global customers. As a key member of our Supply Chain department, you will have the opportunity to work closely with our international and multicultural team, developing your skills and knowledge in Supply Chain processes.

We value collaboration, innovation, and continuous learning, offering a supportive work environment with opportunities for professional growth and development.

We are committed to fostering a culture of excellence, respect, and inclusivity, where every employee feels valued and empowered to make a positive impact.

Job Description

This role involves working closely with our Sales and Production teams to ensure seamless customer service. You will be responsible for managing customer inquiries, resolving issues, and maintaining accurate records.

You will also collaborate with other departments to develop and implement process improvements, enhance customer satisfaction, and drive business growth.

Requirements:
  • Minimum 2 years of experience in Customer Service, preferably in a Manufacturing or B2B setting.
  • Strong communication and problem-solving skills, with ability to work effectively in a team environment.
  • Proficiency in SAP systems and/or experience with export-specific operations is a plus.