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IT Support Professional with Multilingual Expertise
2 tygodni temu
Arche Consulting Sp. z o.o. is a leading professional services company that transforms clients' business, operating, and technology models for the digital era.
Our Mission:We help our clients envision, build, and run more innovative and efficient businesses by leveraging our unique industry-based, consultative approach.
Job Summary:We are seeking a highly skilled Customer Support Agent to join our team. The ideal candidate will possess strong communication skills, both written and verbal, and be fluent in French with a minimum C1 level.
Responsibilities:- Provide Level 1 support to clients via phone, email, and web tools.
- Accurately document and log all interactions in the ticketing system.
- Escalate complex issues to the appropriate Level 2 teams when necessary.
- Maintain and enhance overall customer satisfaction by delivering effective support.
- Fluent in French (min. C1) with strong English skills (min. B2).
- Customer service experience; IT support experience is a plus.
- University degree preferred; recent graduates welcome.
- Eager to learn, customer-focused, and a strong communicator.
- Adaptable, team-oriented, and open to shift work.
- Competitive salary package, including an annual bonus and cafeteria benefits.
- In-house training programs.
- Company-provided insurance.
- Reimbursement for language courses.
- Free medical services through Medicover.
- All You Can Move Sportpass and other fitness discounts.
- Home office option available within Hungary.
