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Cross-Sell and Upsell Expert

1 tydzień temu

Warszawa, Mazovia, Polska Docplanner Pełny etat
About the Role

This Senior Expansion Analyst position is remote-first, but you will have the opportunity to work from any of our global offices (e.g., Warsaw, Barcelona, Mexico City, Curitiba, Rome). You will report directly to the Global Head of Expansion, who leads growth initiatives across our footprint.

As a key member of the Global Expansion team, you will contribute to building and executing expansion strategy for Docplanner. Your responsibilities will include analyzing data to uncover opportunities in cross-selling, upselling, product portfolio enhancement, package design, pricing optimization, and other levers to unlock value from our existing customer base.

Key areas of responsibility include:

  • Leading data analytics and modeling with a special focus on MRR increase from current customer base:
    • Data queries and solid understanding of data management topics (SQL, BI tools)
    • Business/financial modeling (business analysis, forecasting, budget simulations)
    • Machine learning application (prediction models, clustering, decision trees etc.)
  • Supporting the execution of key strategic projects to drive cross-sell/upsell/pricing & packaging initiatives across our footprint, working hand in hand with local expansion teams:
    • Liaise with in-market stakeholders to present insights from your analyses and come up with actionable recommendations (e.g., optimizing processes, fixing pricing of an expansion product, proposing product modifications, modifying package design)
    • Overall project management for selected initiatives in the expansion portfolio (align on project scope and plan, monitor execution, resolve issues etc.)
    • Co-design, run and scale experiments in cross-sell/upsell/pricing & packaging from one market into global projects
  • Supporting the design and constant optimization of the global Expansion organization within the Customer function, through:
    • Productivity (product automations, operations effort optimisation and capacity utilisation)
    • Best practices (cross-market sharing, external expertise/benchmarks)
    • Insights (data analysis, research projects, experimentation)