Aktualne oferty pracy związane z Customer Support Team Lead - Kraków, Lesser Poland - Splunk
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Customer Support Team Lead
1 tydzień temu
At Splunk, we're passionate about delivering the best experience for our customers. We're seeking a customer-obsessed Technical Support Manager to join our EMEA Support team.
About the RoleThis is an exciting opportunity to lead a team that takes pride in delivering outstanding customer experiences. As a Technical Support Manager, you will be responsible for managing a team of Technical Support Engineers who assist customers in resolving technical issues within Splunk Enterprise.
Your primary role involves people management and change leadership, including coaching and guiding Technical Support Engineers with prioritizing case work, managing case issues, creating great customer experiences, and ensuring process compliance within the team.
You will be customer-focused, independent, positive, self-motivated, proactive, results-oriented, and able to monitor and report on your team's performance KPIs.
Key Responsibilities- Manage a team of Technical Support Engineers who may be located in multiple countries/locations.
- Meet or exceed business objectives focused on Customer Satisfaction, KPI attainment, and operational excellence.
- Set team goals in alignment with Global Support objectives as well as assisting direct reports in the definition and attainment of individual goals.
- Ensure direct reports utilize the resources, tools, information, and established processes necessary to deliver effective technical solutions to customers.
- Ensure the delivery and completion of technical and soft-skills training for direct reports.
