Operations Support and Delivery Manager

2 dni temu


Kraków, Lesser Poland TN Poland Pełny etat
About the Role

This is an exciting opportunity to join our team as a Service Delivery and Operations Coordinator. You will be responsible for ongoing operations and continuous improvement initiatives, ensuring that the level of service is continuously improving.

  • Main Responsibilities
  • Monitoring current operations within the team on a daily basis, managing the workload in line with SLAs by organizing, prioritizing, and making effective workload allocation decisions.
  • Identifying issues with processes handled by multiple teams and driving a process to find and implement solutions.
  • Increasing the level of process knowledge across the team.
  • Acting as a Subject Matter Expert (SME) for processes and resolving issues.
  • Suggesting and implementing changes to tools and documentation needed to support effective service delivery.
  • Backing up team manager, if required.

Requirements

  • Very Good English – C1 on the CEFR scale.
  • Previous administrative/analytical experience (knowledge of the insurance market will be an asset).
  • Ability to analyze processes and identify areas for improvement.
  • Excellent communication skills with client focus (written and spoken).
  • Ability to work within and communicate in a culturally diverse team.
  • Advanced Excel and PowerPoint skills.
  • Strong ability to delegate tasks and execute results.
  • Very good organizational and time management skills.
  • Ability to identify and respond to risks.


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