Operations Support and Delivery Manager
2 dni temu
This is an exciting opportunity to join our team as a Service Delivery and Operations Coordinator. You will be responsible for ongoing operations and continuous improvement initiatives, ensuring that the level of service is continuously improving.
- Main Responsibilities
- Monitoring current operations within the team on a daily basis, managing the workload in line with SLAs by organizing, prioritizing, and making effective workload allocation decisions.
- Identifying issues with processes handled by multiple teams and driving a process to find and implement solutions.
- Increasing the level of process knowledge across the team.
- Acting as a Subject Matter Expert (SME) for processes and resolving issues.
- Suggesting and implementing changes to tools and documentation needed to support effective service delivery.
- Backing up team manager, if required.
Requirements
- Very Good English – C1 on the CEFR scale.
- Previous administrative/analytical experience (knowledge of the insurance market will be an asset).
- Ability to analyze processes and identify areas for improvement.
- Excellent communication skills with client focus (written and spoken).
- Ability to work within and communicate in a culturally diverse team.
- Advanced Excel and PowerPoint skills.
- Strong ability to delegate tasks and execute results.
- Very good organizational and time management skills.
- Ability to identify and respond to risks.
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