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Strategic Customer Success Manager with German and French

1 tydzień temu

Wrocław, Województwo dolnośląskie, Polska Sii Sp. z o.o. Pełny etat
About Us

Sii is a leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We have been consistently ranked among the top companies in the industry and have a strong reputation for delivering high-quality services to our clients.

Job Description

We are seeking a results-driven and strategic Digital Client Success Manager to join our team. The successful candidate will be responsible for building and leading a team focused on Low Client Touch Client Success Initiatives for an American SaaS company. Key responsibilities include:

  • Driving Gross Retention, Net Retention, Upsell, Cross Sell, Churn Management, Renewals, and overall Customer Health for a large portfolio of clients.
  • Leveraging technology and automation to enhance the customer journey.
  • Closing collaboration with cross-functional teams to optimize digital engagement strategies.
  • Regularly tracking and reporting on performance metrics.

The ideal candidate will have a proven track record in driving retention, renewals, and customer growth, with excellent communication and analytical skills. Fluency in German, English, and French is essential, as well as experience with low-touch or digital client success strategies.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A chance to work on fascinating projects for prestigious brands worldwide.