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Customer Support Professional

2 tygodni temu

Poznań, Greater Poland Revalize Pełny etat

Revalize is a leading provider of software and technology solutions for manufacturers of complex products. Our customers rely on our proprietary software to select and sell everything from commercial ovens to specialized pumps and valves, to grain elevators, and more.

We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

Global Customer Support (GCS) plays an important role at Revalize, and our agents add tremendous value for our customers. The **Customer Support Associate** is an early-career role that involves gaining professional experience while analyzing and troubleshooting a variety of technical issues for customers.

Responsibilities:
  • Provide Excellent Customer Service
  • Support Software Queries and Issues
  • Identify and Prioritize End-User Issues
  • Solve First-Level Support Requests
  • Contribute to Knowledgebase Articles