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Technical Account Manager
2 miesięcy temu
About the Role
We are seeking an experienced Technical Account Manager to join our content onboarding team at Xperi Holding Corporation. As a Technical Account Manager, you will be responsible for cooperating with our content partners, helping build video apps to onboard our Smart TV and Automotive media platform. You will collaborate closely with internal teams, content providers, and other stakeholders to ensure smooth integration and delivery of high-quality content applications.
Key Responsibilities
- Serve as the primary technical point of contact for content providers during the onboarding process.
- Collaborate with content providers to understand their needs and expectations, providing technical guidance and support throughout the onboarding process.
- Coordinate with internal teams to gather technical requirements and ensure timely delivery of onboarding projects.
- Conduct regular meetings and status updates with content providers to address any issues or concerns and provide progress reports.
- Work closely with cross-functional teams, including product management, engineering, and QA, to ensure seamless integration and delivery of applications.
- Perform technical troubleshooting and issue resolution, escalating to appropriate teams when necessary.
- Stay up to date with industry trends, best practices, and emerging technologies related to content onboarding in the Smart TV industry.
- Contribute to process improvements and optimization of content onboarding workflows.
Requirements
- Bachelor's degree in Computer Science, Engineering, or related field.
- Proven experience as a Technical Account Manager or similar role.
- Strong technical background, with knowledge of web apps (HTML, CSS, JavaScript) & video tech stack, content delivery systems, advertisement delivery technologies and metadata catalogues.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with content providers and internal stakeholders.
- Strong problem-solving and troubleshooting skills, with the ability to analyze complex technical issues and provide effective solutions.
- Ability to work collaboratively in a global, cross-functional team environment.
- Highly organized with excellent project management skills, able to prioritize and manage multiple onboarding projects simultaneously.
- Proficiency in written and spoken English.
Life at Xperi
We value People, Customers, Performance, and Innovation. We are dedicated to creating a workplace where all employees have a voice and sense of belonging, feel safe and valued, and are acknowledged for how their unique differences contribute to organizational culture and business outcomes. Our employees and their families are important to us, and our comprehensive pay, stock, and benefits programs reflect that. Xperi supports personal well-being, builds financial security, and enables employees to share in our collective success.
