
Process Improvement Specialist
6 dni temu
Job Description
This position is responsible for developing and implementing efficient production processes, providing expert support for resolving production issues, and ensuring seamless communication between departments. As our IT Operations Leader, you will drive operational excellence and foster a collaborative work environment.
Key Responsibilities
- Implement Efficient Processes: Develop and implement efficient production processes, focusing on delivering reliable and consistent outcomes.
- Provide Expert Support: Develop in-depth knowledge of applications and provide expert support for resolving production issues.
- Ensure Effective Communication: Regularly update stakeholders on production execution status and key metrics, acting as a central communication bridge between business units, IT development teams, and operations.
- Coordinate Issue Resolution: Collaborate with business units and IT capabilities to resolve product issues.
- Validate Changes: Validate, approve, and act as a gatekeeper for changes to the production environment.
Requirements
- Leadership experience: Minimum 3-4 years of team leadership in IT operations.
- Technical skills: Proficient in SQL, Hadoop, and Banking.
- Communication skills: Excellent verbal and written communication skills to engage with diverse stakeholders.
- Problem-solving skills: Strong analytical skills to troubleshoot and resolve complex production challenges.
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