Customer Service Representative
7 dni temu
Sun Store is a leading online marketplace for solar components, offering a vast array of products from over 100 manufacturing brands. Our platform provides instant access to 7 GW+ of available components, stored in more than 100 warehouses across Europe.
We're committed to delivering exceptional customer experiences, and we're looking for a driven and passionate Support Specialist to join our team.
Key Responsibilities:
- Provide top-notch customer support via phone, email, and online chat.
- Proactively identify customer needs and offer tailored solutions to enhance their experience.
- Collaborate with other departments to address customer concerns efficiently.
- Gather feedback from customers to identify areas for improvement and drive customer loyalty.
Desired Skills and Experience:
- Proven experience in customer service, preferably in a similar role.
- Strong communication skills in English and Polish, with the ability to engage effectively with international clients.
- Goal-driven with the ability to meet or exceed targets consistently.
- Analytical mindset with the ability to understand customer needs and provide effective solutions.
- Experience with self-service platforms and e-commerce would be an advantage.
Benefits:
- A challenging and rewarding role with opportunities to make a real impact on our business operations.
- A dynamic and creative team environment.
- The possibility to grow professionally and personally.
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