Customer Service Representative

5 dni temu


Warszawa, Mazovia, Polska Sun Pełny etat
About Sun Store

Sun Store is a leading online marketplace for solar components, offering a vast array of products from over 100 manufacturing brands. Our platform provides instant access to 7 GW+ of available components, stored in more than 100 warehouses across Europe.

We're committed to delivering exceptional customer experiences, and we're looking for a driven and passionate Support Specialist to join our team.

Key Responsibilities:

  1. Provide top-notch customer support via phone, email, and online chat.
  2. Proactively identify customer needs and offer tailored solutions to enhance their experience.
  3. Collaborate with other departments to address customer concerns efficiently.
  4. Gather feedback from customers to identify areas for improvement and drive customer loyalty.

Desired Skills and Experience:

  1. Proven experience in customer service, preferably in a similar role.
  2. Strong communication skills in English and Polish, with the ability to engage effectively with international clients.
  3. Goal-driven with the ability to meet or exceed targets consistently.
  4. Analytical mindset with the ability to understand customer needs and provide effective solutions.
  5. Experience with self-service platforms and e-commerce would be an advantage.

Benefits:

  1. A challenging and rewarding role with opportunities to make a real impact on our business operations.
  2. A dynamic and creative team environment.
  3. The possibility to grow professionally and personally.


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