Dispute Resolution Specialist

4 tygodni temu


Warszawa, Mazovia, Polska SIX Payment Services Pełny etat

Operational Dispute Resolution Role

We are looking for a highly motivated individual to strengthen our Merchant Operations team. This department is responsible for various operational processes, including daily statement processing, data-entry, remittance handling, file handling, chargeback & disputes, and more.

The ideal candidate will be part of our Chargeback Resolution Team, responsible for handling disputes on behalf of our clients (merchants). This includes analyzing dispute documentation, creating daily reports, and attending daily meetings to discuss escalations.

We are seeking a team player who can work well in a dynamic environment, think creatively, and contribute to our departmental SLA. If you have a strong team spirit, excellent communication skills, and a can-do attitude, we encourage you to apply.

Key Responsibilities

  • Handle disputes on behalf of our clients (merchants)
  • Analyze dispute documentation and evidence provided by our clients
  • Contribute to the departmental SLA
  • Work in a team environment, think creatively, and contribute to various chargeback and dispute-related tasks

Requirements

  • Excellent English and Polish language skills
  • Bachelor's degree
  • Ability to work in an international team
  • Excellent communication and problem-solving skills

What We Offer

At SIX Payment Services, you'll have the opportunity to work with a global team, shape the future of payments, and accelerate your career. Our company is guided by a strong purpose to do good and recognized as a top 1% sustainable company worldwide. We offer a range of benefits, including private medical care, life insurance, lunch and travel reimbursement, and attractive bonuses.



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