Dispute Resolution Specialist

4 tygodni temu


Warszawa, Mazovia, Polska Worldline Pełny etat

Role Overview

We are seeking a highly skilled Dispute Resolution Specialist to join our Merchant Operations team at Worldline. As a key member of our team, you will be responsible for handling disputes on behalf of our clients, analyzing documentation and evidence, and creating daily reports.

Key Responsibilities

  • Handle disputes and analyze documentation and evidence provided by clients
  • Create daily reports and attend daily meetings to discuss escalations
  • Learn the business model of our merchants to better analyze documentation and evidence
  • Contribute to the departmental SLA (Service Level Agreement)
  • Work collaboratively with the team to resolve disputes and improve processes

Requirements

  • English and Polish language proficiency at a very good level
  • Bachelor's degree
  • Creativity and ability to think proactively
  • Openness to working in an international team
  • Ability to communicate effectively and contribute to meetings and calls

What We Offer

  • Opportunity to work with a leading company in the payments technology industry
  • Chance to shape the evolution of payment technology and make a real impact on society
  • Private Medical Care, Life insurance, Lunch and Travel reimbursement, Attractive bonuses

About Worldline

Worldline is a global company with 18,000 innovators working together to shape the future of payment technology. We are committed to doing good and recognized as one of the most sustainable companies in the world. Join us on our exciting journey and accelerate your career with us.



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