Dispute Resolution Specialist
4 tygodni temu
Careers that Change Lives
As a Dispute Resolution Specialist, you will be part of the Customer Care Operations team responsible for investigating customer disputes, performing invoice corrections, and providing information to customers. You will work in partnership with internal stakeholders across multiple departments and business units to improve the customer experience.
A Day in the Life
As a Dispute Resolution Specialist, you will be responsible for resolving different types of disputes, including pricing, invoicing, and delivery issues. You will also measure and report compliance with internal service level agreements and generate KPI reports for each country and business unit.
Must Haves
Spoken and written proficiency in English (minimum B2 level) and in French (minimum B1 level)
Able to work under time constraints
Minimum of 1 year of relevant experience in Customer Care Operations Departments
Comfortable with M.S. Office – Outlook, Excel
Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills
Nice to Haves
Experience within a Shared Services Environment or Customer Care
Experience with Accounting / Cash Collection
Experience in using SAP
Advanced Excel knowledge
We Offer
We offer a competitive salary and benefits package to all our employees:
Flexible working environment
Annual Incentive Plan % depending on company results
Pension scheme and group discount on healthcare insurance
Training possibilities via Cornerstone/Skills Lab
Employee Assistance Program and Recognize (our global recognition program)
Our Commitment
Our commitment to inclusion, diversity, and equity means zero barriers to opportunity within Medtronic. We believe in a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.
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