Dispute Resolution Expert with Italian Language Skills

2 dni temu


Warszawa, Mazovia, Polska PL18 Alcon Polska Sp. z o.o. Company Pełny etat
Job Title: Dispute Resolution Expert with Italian Language Skills

PL18 Alcon Polska Sp. z o.o. is seeking a highly skilled Dispute Resolution Expert with proficiency in Italian to join our team. This exciting opportunity allows you to work on best-in-class projects, collaborate with international colleagues, and contribute to the company's growth.

About the Role:
  • Process and resolve complaints related to Alcon devices and OTC products across the EMEA region in a timely and compliant manner.
  • Manage data entry, reporting, and follow-up activities for all technical product complaints and adverse event reports from various sources.
  • Maintain accurate records and communicate effectively with stakeholders, including healthcare professionals, patients, and regulatory bodies.
  • Collaborate with the investigation team to address quality concerns and ensure compliance with regulations.
  • Review and respond to customer inquiries, addressing technical complaints, and facilitating returns or refunds when necessary.
Requirements:
  • At least 1 year of experience in customer service, complaints handling, quality management, or a related field.
  • Fluent Italian language skills, with proficiency in English.
  • Computer literacy with standard software platforms.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Demonstrated commitment to quality and focus-oriented work habits.
What We Offer:
  • An estimated salary of approximately 60,000 PLN per year, depending on qualifications and experience.
  • A dynamic and inclusive work environment with opportunities for growth and professional development.
  • A competitive benefits package, including private medical care, group insurance, and attractive perks.
  • The possibility to work in a hybrid model (3/2 weekly) with flexible hours and occasional remote work opportunities.


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