Technical Account Manager
24 godzin temu
At Blue Yonder, we're committed to delivering exceptional customer experiences. As a Technical Account Advisor, you'll play a critical role in ensuring our customers achieve their goals through timely and satisfactory resolutions of technical and operational cases.
Key Responsibilities:- Collaborate with Customer Success Managers to drive adoption and satisfaction
- Produce and deliver monthly SLA reports to customers, ensuring SLA compliance
- Own inbound customer calls and case handling, providing proactive technical guidance for all JDA and customer IT projects
- Create and own Customer Success Plans for relevant stakeholders
- Collaborate and coordinate effectively with internal departments for faster resolution of issues
- Provide technical and feature-specific advice, preparing for and participating in business reviews
- Customer Health: SLA performance management, operational efficiency improvement
- Customer Satisfaction: NPS/CSAT scores, customer retention, attrition, and churn
- Advocacy: % Growth in reference-able customers
- Adoption: Deployment, utilization, and value realization
- Commercial Growth
- Annual recurring revenue: Base revenue + pricing + upsell and cross-sell revenue – churned revenue
We're committed to fostering an inclusive environment at Blue Yonder. Our Diversity, Inclusion, Value & Equality (DIVE) strategy promotes a culture where everyone feels valued and respected. Learn more about our commitment to diversity and inclusion.
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