Aktualne oferty pracy związane z Customer Care Operations Expert - Warszawa, Mazovia - TN Poland
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Customer Care Operations Expert
1 tydzień temu
TN Poland is seeking a highly skilled Customer Care Operations Expert to join our team. As a key member of the team, you will be responsible for investigating and resolving customer disputes, as well as analyzing root causes and developing recommendations for process improvements.
The ideal candidate will possess strong analytical and problem-solving skills, with the ability to work independently and as part of a team. Proficiency in English and French is required, with a minimum B1 level in French.
Responsibilities:
- Support in resolving different types of disputes, including preparation of necessary documents required for the settlement of orders that are incorrectly priced.
- Measuring and reporting compliance of your department's service level agreements with internal customers.
- Generating and publishing agreed price dispute KPI reports for each country and business unit monthly or as often as deemed necessary.
- Reviewing existing dispute resolution processes and making recommendations to improve efficiency and accuracy while adhering to company policies.
Requirements:
- Minimum 1 year of relevant experience in Customer Care Operations Departments.
- Spoken and written proficiency in English (minimum B2 level) and in French (minimum B1 level).
- Able to work under time constraints and prioritize tasks effectively.
- Proactive and investigative mindset with a high level of attention to detail and strong analytical skills.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
